Good evening @rakesh2,
Welcome to the Rogers Community Forums! Thank you for your post.
Being unable to make outgoing phone calls can certainly be a major inconvenience!
Along with changing SIM card, I'm assuming you've tried rebooting the phone and resetting your Network settings. If not, it would be the first thing to do.
We can definitely help in troubleshooting the issue and hopefully find solution.
To do so, we'll need more information from you:
Looking forward to your reply!
We appreciate you getting back to us with more information, thank you!
What we would like to do is get access to your account services so we can have a closer look and also try refreshing the signals to yours and your wife's device from our end.
We hope to hear back from you soon!
If you guys not fixing the problem then please let me know. So i will complain.
Where should I complain for poor reception or call failed.
Please PM the moderators here using the instructions in post 6 of this thread. PM instructions also in the link below: