iPhone 6 Plus texts do not reach Galaxy Note

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I've Been Here Awhile
Posts: 3

iPhone 6 Plus texts do not reach Galaxy Note

Hope to get some help on the following issue.

 

My wife used to have iphone 5 and changed it to Android phone (Samsung Galaxy).

 

I'm able to receive messaged from her but she's NOT able to receive any message from my iPhone 6 but able to recive message from other iPhones, including iP6.

 

I tried to send it to her with iMessage turned OFF but still not luck. She also signed out from iCloud.

 

Any help?

 

thanks

 

***Edited Labels.***

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I'm a Trusted Advisor
Posts: 32,018

Re: iPhone 6 Plus texts do not reach Galaxy Note

Hello Steel28

Hmm this sounds like a iMessage problem but u guys did turn it OFF & signed out of iCloud. Have you tried switching the devices around to see if its still there? ( You taking the Note & she takes the iPhone & see?)

Have you guys deleted the contact name / number & see if that works?
I've Been Here Awhile
Posts: 3

Re: iPhone 6 Plus texts do not reach Galaxy Note

We did deleted each others contacts/numbers in our phones but that didn't help..

 

FYI: her phone is with Telus 

I'm a Trusted Advisor
Posts: 32,018

Re: iPhone 6 Plus texts do not reach Galaxy Note

Hello Steel28

Hmm Have you guys tried doing factory reset on the Note to see if that fixes? If no try that & see. My other opinion would be try logging back into iCloud via a iPhone with her account & turn it off again. See if that fixes it.
I've Been Here Awhile
Posts: 3

Re: iPhone 6 Plus texts do not reach Galaxy Note

thanks for your help, will try to do these steps.

I'm a Trusted Advisor
Posts: 32,018

Re: iPhone 6 Plus texts do not reach Galaxy Note

Hello Steel28

Try them & see. Come back & let us know what happens. In the meantime i will try & look around for a answer to help out more.
I Plan to Stick Around
Posts: 29

Re: iPhone 6 Plus texts do not reach Galaxy Note

Apple also has a site where you can deregister your phone number from iMessage:

 

https://selfsolve.apple.com/deregister-imessage