I moved the number from Virgin to Rogers "Pay As You Go", 5 days ago, and ever since then I can not setup iMessaging to use cell phone number for iMessaging, only Apple ID. I used to have both setup "Under send and receive" when on Virgin but now only apple ID email is checked while left from the cell phone number (for days) circle is spinning. Also, on the main iMessaging screen, where I turned iMessaging ON it still says "Waiting for activation". Anyone have any idea why? I called Rogers customer service, Rogers technical support and even Apple technical support. Rogers is saying that this is Apple issue and Apple is saying that htis is Rogers issues. Anyone on Rogers have this working, and how?
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Good evening @jevd,
Welcome to the Forums & Thank you for posting!
Sometimes, you just need to sign-out of your Apple ID and then login again.
Hope this helps!
I followed every step, which I probably tried many times in the last 5 days, but no luck. I do have to say that I did get an error when trying to turn on iMessaging in your last steps:"iMessage Activation. An error occured during activation. Try again." If I try again off/on several times, eventually this error doesn't show up.
One more interesting fact. My child had the same Rogers plan "Pay As You Gp" for years and it was always using a number and Apple ID. Rogers technical support told me to put my SIM into that phone just to try it out. No luck. Still "Waiting for activation". Actually, when I returned original SIM to kids phone, now that phone ne also no longer can use number and Apple ID for messaging. This test broke iMessaging feature on the second phone too.
Hello again @jevd,
Thank you so much for confirming that you have taken these steps.
I can definitely understand how frustrating it must be.
I was digging for other potential solutions and came accross the "Airplane Mode Fix".
I know it may sound strange but it has worked for other users getting the same activation error you are currentlyexperiencing.
Steps for iMessage Activation Airplane Mode Fix:
Please try the process above, and let me know if it resolved your issue.
I tried and follow all the steps with no success. iMessaging option to use a phone number is still not available, meaning still shows " Waiting for activation", circle is spinning next to the number and only Apple ID is checked as available. I left it to spin over night.
Now, interesting thing happened. My kid's iPhone which is also on the same plan and same type of iPhone actually, again, allows iMessaging using Apple ID and cell phone number. I didnothing different to it but that number was always on Rogers.
I am not sure what happened and who did what, but when suddenly this morning both options are working.
Apple ID and cell phone number are checked as options and now I can use iMessaging with either one. I do use
only my number for iMessaging.
Did Rogers or Apple changed something on my cell phone number I will never know. My issue has been finally
Darn it! I was really hoping there was a solution because my phone is experiencing the exact same things as you explained and I have tried all of the things suggested and more and it is still doing the waiting circle and only allows emails for iMessage.
I am traveling, so have not wanted to turn on my data over night. I don't know if that makes a difference or not.
I recently was informed by Apple that I need to reset my Apple ID, due to a security breach.
After resetting my Apple ID, when I went back to my phone to use iMessage, I noticed that it would only let me use the email address and not my phone number to send iMessages.
Currently, I am traveling so have been using my phone on Wifi only, so as not to incur roaming charges.
What happened? Why is iMessage disabled?
I have tried all of the solutions I've encountered on here:
-reset network settings (now I have no saved passwords for anything and the same problem still)
-airplane mode and a combo of turning iMessage/FaceTime on and off
-signing out of Apple ID, restarting phone, entering Apple ID again etc etc...still spinning
Apple says this is a Rogers problem and Rogers support has said this is an Apple problem.
I'm hoping someone here has an idea of what is happening! I use my phone number only for iMessaging and everybody who contacts me uses the phone number!!