WiFi Calling Handoff

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I Plan to Stick Around
Posts: 13

WiFi Calling Handoff

Rogers, PLEASE enable/implement handoff with WiFi calling.

 

While I appreciate that you've finally launched this service it would be nice if it was implemented properly to allow a seamless handoff to the cellular network if you go outside of the range of the wireless network.

 

I feel like if I can be on a FaceTime audio call on WiFi and walk out of my house and have it handoff between two different networks then you should be able to do this properly.

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Community Manager
Community Manager
Posts: 3,375

Re: WiFi Calling Handoff

Hello @xeronine

 

Seamless handover was launched yesterday to all Wi-Fi Calling eligible devices.

 

 

What is Seamless Handover?

    • When using Wi-Fi calling in Canada you will be able to move between a Wi-Fi connection and the Rogers/Fido LTE network (and vice versa) without dropping your calls.

 

Eligibility?

  • Existing Rogers (Business and Consumer) and Fido customers with an iPhone 6s or iPhone 6s Plus who have enabled Wi-Fi Calling
  • New Rogers (Business and Consumer) and Fido customers with an iPhone 6s or iPhone 6s Plus who meet the eligibility requirements and activate Wi-Fi Calling

 

How Do I Enable Seamless Handover?

  • If you have already enabled Wi-Fi Calling, gaining access to the new updates is easy – simply, toggle the Wi-Fi Calling feature on your device “off” and then “on” again. 
  • If you're activating Wi-Fi Calling today and onwards: once you complete the Wi-Fi Calling setup process, VoLTE and Seamless Handover will be automatic.

 

 

RogersDarrell

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Highlighted
Community Manager
Community Manager
Posts: 3,375

Re: WiFi Calling Handoff

Hello @xeronine

 

Seamless handover was launched yesterday to all Wi-Fi Calling eligible devices.

 

 

What is Seamless Handover?

    • When using Wi-Fi calling in Canada you will be able to move between a Wi-Fi connection and the Rogers/Fido LTE network (and vice versa) without dropping your calls.

 

Eligibility?

  • Existing Rogers (Business and Consumer) and Fido customers with an iPhone 6s or iPhone 6s Plus who have enabled Wi-Fi Calling
  • New Rogers (Business and Consumer) and Fido customers with an iPhone 6s or iPhone 6s Plus who meet the eligibility requirements and activate Wi-Fi Calling

 

How Do I Enable Seamless Handover?

  • If you have already enabled Wi-Fi Calling, gaining access to the new updates is easy – simply, toggle the Wi-Fi Calling feature on your device “off” and then “on” again. 
  • If you're activating Wi-Fi Calling today and onwards: once you complete the Wi-Fi Calling setup process, VoLTE and Seamless Handover will be automatic.

 

 

RogersDarrell

View solution in original post

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I Plan to Stick Around
Posts: 13

Re: WiFi Calling Handoff

So wait, VoLTE and seamless handoff work, but only on the 6s?

 

That doesn't make any sense..  The 6 works with VoLTE elsewhere so why limit it to 6s only?

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Community Manager
Community Manager
Posts: 3,375

Re: WiFi Calling Handoff

Seamless handoff is only enabled between VoLTE and WiFi calling.

 

Currently, the only iOS VoLTE devices are the 6S/6S Plus. But stay tuned.

 

 

RogersDarrell

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I Plan to Stick Around
Posts: 51

Re: WiFi Calling Handoff

Feature is awesome. Used my iPad for calls last night and had my iPhone off.
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I'm Here A Lot
Posts: 5

Re: WiFi Calling Handoff

How is a call billed with seamless handoff if it switches from Wifi calling to VoLTE?

 

For example, if I'm travelling in Toronto and I call back home in Vancouver with Wifi Calling, there are currently no long distance charges.

What happens if it handsoff back to cellular? Will there be long distance charges if the plan I have is only province wide calling?

 

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Retired Moderator
Retired Moderator
Posts: 624

Re: WiFi Calling Handoff

 

Hi @yvatr

 

WiFi calling and VoLTE would be billed the same way depending on your plan.

 

See this excerpt from this link.

 

Does Wi-Fi Calling use data from my wireless plan?

No, Wi-Fi Calling does not use up data from your wireless data plan. When you make a call over Wi-Fi, you will be consuming data over the Wi-Fi connection instead. Internet service charges and overage rates (if applicable) may apply in accordance with your internet service provider.

To give you a sense of how much data is used, a one-hour Wi-Fi voice call will consume approximately 75MB of data through a Wi-Fi connection.

How is Wi-Fi Calling billed when I am in Canada?

Incoming calls and text messages received over Wi-Fi Calling while in Canada will be deducted from the airtime and messaging limits associated with your wireless plan.

Outgoing calls and text messages sent over Wi-Fi Calling while in Canada will be billed as follows:

  • Calls/texts to Canadian numbers will be deducted from the airtime and messaging limits associated with your wireless plan, and no long distance charges will apply. If you exceed your monthly plan limits, overage rates and/or current Pay-Per-Use wireless rates will apply.

 

  • Calls/texts to non-Canadian numbers will be billed according to the rates outlined in your wireless plan or current Pay-Per-Use long distance wireless rates.

 

Please note: You may incur additional long distance charges and/or international text message charges if your VPN, DNS or internet provider is set to a country outside Canada. 

 

 

@RogersPrasana