Voicemail on iPhone 5S

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I've Been Here Awhile
Posts: 3

Voicemail on iPhone 5S

My voicemail is set up on my iPhone, but when someone calls me my voicemail does not kick in. My phone just keeps ringing.

 

Help!

 

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I'm a Trusted Advisor
Posts: 32,019

Re: Voicemail on iPhone 5S

Hello melanalynn


Are you sure VVM is added on your package? I would double check. Also if it is, have u checked your settings on the phone to see how it works
I've Been Here Awhile
Posts: 3

Re: Voicemail on iPhone 5S

Yes voicemail is added to my plan. I went through all my settings when I called voicemail and couldn't find anywhere to turn it on or off.

I'm a Trusted Advisor
Posts: 32,019

Re: Voicemail on iPhone 5S

Hello melanalynn

Have you tried Turning off the phone and powering it back on? Also have you tried doing a factory reset on the device to see if that will fix it?
I've Been Here Awhile
Posts: 3

Re: Voicemail on iPhone 5S

Of course, simply turning my phone off and back on fixed it.

 

Thanks!

I'm a Trusted Advisor
Posts: 32,019

Re: Voicemail on iPhone 5S

Hello melanalynn


You are welcome! 🙂