I’ve noticed that I’m getting voicemails delivered 1-24 hours after they were left. I understand that the first step to troubleshooting for this is often to fully reset the voicemail on the phone (which subsequently clears out all the voicemail and makes me setup the greeting again).
This works for me. How do I do that?
Good day @Lancelot2!
Congrats on your first post and Welcome to the Rogers Community Forums! 😊 Hope you're staying safe and sound. I know first hand how imperative it is to ensure you receive your voicemail messages in a timely fashion. When did this start happening?
Re-provisioning the feature would cause the deletion of the entire voicemail, causing all greetings, messages, and settings to be lost. You will have to re-activate your voicemail after the process is completed. This procedure is a last resort troubleshooting step when all other efforts to resolve the voicemail issue have been exhausted. If I may suggest connecting with us at @CommunityHelps and we can certainly take a look into this for you. For more information on how our Private Messaging system works, please check out our blog. Looking forward to hearing from you!
Don't bother listening to the reps here. They seem to never know when there is a problem.
I called Rogers yesterday because I was having the same problem, but yesterday it got even worse when my visual voicemail disappeared, and I couldn't even access it phoning in to my voicemail. For anyone wondering about this problem, I was told Rogers is setting up a new voicemail mailbox system and there was a glitch. They also said a multitude of customers have called in about it. They gave me a ticket number and said they're working on it. No estimate on when it will be fixed. They did say that the delayed voicemails were part of the same problem. So all we can do is wait until they find a solution and fix it.
I was expecting to come in here to a slew of angry posts and am surprised not to find anything besides this one post. I find it inconvenient not being able to access my voicemail, but I can't imagine people who count on voicemail for business or other important situations. I'd be livid. As it is I'm annoyed and hope they get their act together soon.
Just an update to my previous message. I know now why there are no complaints about this issue on the forums. Turns out I ended up with an inexperienced rep yesterday. I checked on my ticket status today as the voicemail still wasn’t back, and turns out she could have fixed it right away. The rep today fixed it immediately. He said that yes, they’re working on why the glitch happened, but that the reps could reactivate the voicemail right away. I wonder how long I would have had to wait had I not called in again. (huge eyeroll)
So anyone having this problem, make sure they reactivate it right away for you. If they say they can’t, phone back and get another rep (I’ve done that many times before, you just have to get the right one that knows what they’re doing). I don’t know why I didn’t this time. Shame on me.
Thank you, I have called to Rogers Wireless support a second time (first time was Nov.12, 2020). This time I've asked for a re-provisioning of the visual voicemail.
Good evening @dgm007,
Welcome to the Community!
I realize how inconvenient delayed delivery can be. Have you had a chance to get in touch with our technical support team?
Further to my earlier post, I’m back to the same problem. I thought it was fixed last time but it works for a few days then stops again (I’ve had it reset 3 times since). What a waste of time to phone in over and over and go through their troubleshooting every time, only for the problem to return. And it happens on every iPhone (3 in the household, different versions).
You can still access the voicemails, here’s how:
If I see a missed phone call (and no voicemail notification) I dial in to check messages (press AND HOLD number 1 on the dialpad to call in - you’ll need your password), the voicemails are there. As I’m listening to them, I suddenly get the visual voicemail alert and the voicemail then shows up in my visual voicemail (usually, sometimes they still don’t show up in the visual voicemail, but I can at least access them). But what’s the point of visual voicemail if I have to phone in to check every time!
Rogers has all this information, all these complaints from customers yet they still haven’t fixed the issue. All they do is reset it then seemingly forget about the issue. I’m not very motivated at the moment to purchase another phone when it comes out later this year.