Visual Voicemail iPhone 5s Help - had it on my 4, not working on my new 5s

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I've Been Here Awhile
Posts: 2

Visual Voicemail iPhone 5s Help - had it on my 4, not working on my new 5s

I upgraded to iPhone 5s today from iPhone 4. The voicemail on my iPhone 5 automatically dials to rogers and not the visual interface I had on my 4. How do I get the visual voicemail set up/to work on my iPhone 5s?

 

 

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I'm a Trusted Advisor
Posts: 31,997

Re: Visual Voicemail iPhone 5s Help - had it on my 4, not working on my new 5s

Hello serenevistas


You need to contact Rogers tech support and have them refresh your account and see if the VVM is still active on the account
I'm an Advisor
Posts: 1,524

Re: Visual Voicemail iPhone 5s Help - had it on my 4, not working on my new 5s

VVM also requires a cellular connection, otherwise it doesn't work. I couldn't get VVM to work for a while until I figured it out. Big face palm time! Smiley Sad

I'm a Trusted Advisor
Posts: 31,997

Re: Visual Voicemail iPhone 5s Help - had it on my 4, not working on my new 5s

Hello jimboden

Aww well its okay at least you figured it out!!. That is correct you need Cellular connection turned on & for it to work.
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I've Been Here Awhile
Posts: 2

Re: Visual Voicemail iPhone 5s Help - had it on my 4, not working on my new 5s

Thanks for the info. I'll give them a call.

I'm a Trusted Advisor
Posts: 31,997

Re: Visual Voicemail iPhone 5s Help - had it on my 4, not working on my new 5s

Hello serenevistas

Let us know how it works out!. This may help out othersSmiley Happy
I've Been Around
Posts: 1

Re: Visual Voicemail iPhone 5s Help - had it on my 4, not working on my new 5s

I had the same issue called tech stillnot working. He said if you have rogers 1 on your plan VVM will not work. They have now put a ticket in for me and are trying to resolve......

I'm a Trusted Advisor
Posts: 31,997

Re: Visual Voicemail iPhone 5s Help - had it on my 4, not working on my new 5s

Hello emilioi

That is kinda true. I have heard many people complaining about Rogers 1 interfering Visual Voicemail. I would say take it off, see if that fixes it. If it does, that means its Rogers One causing it.
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Resident Expert
Posts: 13,881

Re: Visual Voicemail iPhone 5s Help - had it on my 4, not working on my new 5s

Well.. it might interfear.. IF RoN is running while the call comes in, etc.. i have never tested it (as my RoN app is normally off)

But i have a iPhone 5, with VVM, and RoN active on my account (just not the app on) and VVM does work.