Using Live Chat on an iPhone X

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Resident Expert
Resident Expert
Posts: 758

Using Live Chat on an iPhone X

Not sure if anyone has noticed this before but it's an absolute nightmare using live chat on an iPhone X.  Type the message and press send and it take like 30 times pressing send for it to actually go through.

 

I'm wondering if Rogers has any plans to optimize their live chat feature to use with an iPhone X/Xs/Xs Max/Xr.  Thanks.  

 

 

***Edited Labels***



Retired Moderator RogersRoland
Retired Moderator
Posts: 686

Re: Using Live Chat on an iPhone X

Hey @nasa25

 

We know how important it is to get in touch with us. If I'm reading this correctly, you are having issues using the Livechat feature off your mobile browser? Have you tried a different browser or in landscape/portrait mode?

 

Also, you can reach out to us via Facebook, Twitter or @CommunityHelps.

 

Let us know!

 

RogersRoland

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Resident Expert
Resident Expert
Posts: 758

Re: Using Live Chat on an iPhone X

Yes exactly.  I'm using safari on my iPhone X.  I'll try with Google Chrome and report back on if that solves the issue.  

 

Thanks for your help.  



Resident Expert
Resident Expert
Posts: 758

Re: Using Live Chat on an iPhone X

Well here's the report

 

Live chat via Google Chrome on an iPhone X is WORSE.  My chat eventually got disconnected.

 

So safari live chat is better even though it's terrible.