Unusual High Data Usage

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I've Been Around
Posts: 1

Re: Unusual High Data Usage

My daughter did not listen, download or stream any music on her iPhone but a data overage came and the music app apparently used 6gb’s of data. No idea!!!

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Moderator
Posts: 1,179

Re: Unusual High Data Usage

Hello @jszabo,

 

Welcome to the Community!

 

I know unexpected charges can be quite inconvenient. May I know where you're viewing the break down of what the data was used for? Is the usage for this month significantly higher than her typical usage?

 

Depending on the plan type, there are notifications sent out when you're close to using up the data included in your plan. 

 

If you'd like us to review the usage and billing in detail please reach out to us via PM @CommunityHelps so we can assist you further. If you're not familiar with our private message system, please check out this blog

 

 

 

 

RogersZia