ihad the same thing happen to me where i had a huge overage for 1 day and they charged me $10 for being over. When i talked to an agent they couldn't tell me anything except i was over..what the heck..I only had 200mb of data..mostly connected to my home wifi when i'm doing searches..i was so frustrated cuz i couldn't get any reason why i got that spike in usage and they wouldn't take it off my bill..so i just bit the bullet...now mind you in 3 years it only happened once so go figure...hopefully you got your problem sorted out..
Welcome to the Community Forums, your feedback to the Community is greatly appreciated, thanks for sharing.
I'd also like to add some information you and others might find helpful, below is some tips on how to save or prevent data overages for future reference:
Note: these are just tips to proactively prevent data overage, there are many factors that can contribute to data overage on the iPhone. These settings are general instructions only. This guide was made to provide instructions on as many devices and versions of Apple iOS as possible.
Note: It’s recommended to monitor your data usage regularly. The following are two methods to monitor usage:
Hope this helps,
I also have had high data usage with a $50.00 surcharge two months age at 3 weeks into my month, and over my limit in 1 1/2 weeks last month. No reason found except maybe Facebook and their auto video on that started a couple of months ago. I cancelled facebook off the phone, and this month have turned the data off completely. Crazy...Rogers was no help. I haven't been over in 8 years and don't do that much on the phone for data usage, so this makes no sense. Almost glad to see others are having the problem, but haven't seen a reason or a good solution yet. No rembursement offered from Rogers and no solution, except to turn data off. Any other ideas? Rogers won't let me add data to my plan so that isn't a solution.
Welcome to the Community!
What do you typically use your data for? Have you noticed any change in usage since you've removed the Facebook app? Also just as an FYI, if you wish to reinstall Facebook App you can check off the AutoVideo within the App Settings to avoid data usage.
I was using data to send the odd photo to people, to check facebook or my e-mails briefly, (usually at work where there was no free wifi), and used Google map occasionally. I was always under 300mb. In the end I cancelled my data, did have the auto video off near the end of having a data plan, and will just pick up wifi where I can. Not the best solution because I really liked Google map and it's nice to have data when out and about. The spikes just greatly annoyed me. Thankyou for responding.
I am New in Rogers My old company it was 10 GB plan I only use 6 GB every month I have 2 days data Show 9.32 gb why ? I dont used this much !!!
iPhone Data Usage Issue
We have had issues with data usage on our last billing period and on the current billing period where we reach 90% and still have 14 days remaining. I turned off my cell data and that reduced my usage however the second phone our share everything plan has used almost 3 times the normal usage in the current billing period. One phone is an iPhone SE and the second is an iPhone 4S. We don't believe we are using as much as Rogers says we are. What is going on?
Welcome to the Community Forums!
It’s never fun when your Data gets used up within the first half of the month.
iOS devices have a feature called Wi-Fi Assist which automatically switches from Wi-Fi to Data when the Wi-Fi signal is weakened or impaired so you will never have to worry about losing connectivity. It could cause your Data usage to increase especially if it happens while streaming videos over Wi-Fi. Can you confirm if you have the Wi-Fi assist feature enabled on your iOS devices?