Unusual High Data Usage

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I've Been Around
Posts: 1

Re: Unusual High Data Usage

I too was receiving texts stating I was at 80% than 100% data usage then have now been charged $50. For overage. I haven't done anything different and actually thought the texts were a scam. Apparently not. Haven't been able to speak to anyone over the holidays. Something is definitely wrong I actually had my cellular data turned off and have been within a wifi area in my home since Dec 22. What the heck?
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Moderator
Moderator
Posts: 665

Re: Unusual High Data Usage

Hello @tmildav,

 

Welcome to the Rogers Community Forums!

 

I know that no one likes to see Data Overage charges on their bills, it's a very unpleasant surprise! Especially if you've disabled the Cellular Data on your device.

 

Can you describe how you disabled the Cellular Data on your iPhone/iPad? Do you have the Wi-Fi Assist feature enabled or disabled? Have you done an update on the OS of your device recently? Have you ever noticed this type of unusual data usage previously?

 

We look forward to hearing from you!

 

RogersTony