I have a phone from this company and I would like to give it to a family member who lives in another country. The phone is an iphone 5s. As I do the process to release this phone and can use it in any country. Thank you very much and I look forward to your prompt reply.
If you have a Rogers account and the IMEI number has been on the account for 90 days then u can ask them to unlock the device for you.
Unfortunately you can't unlock the device by a carrier unless u have it tied to a account or bought it outright from them and unlock it form that date.
Do you know any mail from customer service that can confirm this?
Its on their website and also the CRTC made this rule.
" How do I get my wireless device unlocked?
You can have your wireless device unlocked at any of our Rogers retail/dealer stores or contact us via phone, email, or live chat. To unlock your device, your account must be in good standing, you must pay the $50 fee (plus applicable taxes) and you must satisfy one of the criteria below.
Your current device has been active on your Rogers account for at least 90 days."
I called Rogers earlier today trying to get a used iPhone 6 unlocked. My friend got an upgrade after his contract was up, so I got the iPhone 6 from him. The agent told me that the iPhone 6 has to be on my own account for 90 days before it can be unlocked... Why is that?
So here's my Unlocked dilemma.
I recently upgraded to an iPhone 7 Plus from an iPhone 4S. The 4S was purchased under contract with Rogers. That device is now paid off and I want to give to my parents to take overseas. I've deactivated the 4S from my AppleID and wiped all personal apps and data on it. How does the unlock process work? Do I just take the old 4S into a Rogers store and pay up $50? My account with Rogers is in good standing. Not sure I'm missing any other details.