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Unable to receive sms verification codes

IreneT1
I've been around

I switched to Rogers yesterday from Telus, and to my negative surprise I am no longer able to receive sms verification codes sent by websites like CRA, TD, Affirm etc.
Is there a way to fix this?

 

**Labesl Added**

29 REPLIES 29

Re: Unable to receive sms verification codes

I’m affected as a new customer now I can’t speak to my family back home
Because of this issues please help resolve it

Re: Unable to receive sms verification codes

Greetings @gbadeboowolabi2!

 

Have you tried any of the alternate methods of registering your number such as using a missed call: https://faq.whatsapp.com/796575231429493/?helpref=uf_share

 

If the alternate methods do not work, I'd recommend contacting WhatsApp directly for support: Contact WhatsApp

 

Regards,

RogersCorey

Re: Unable to receive sms verification codes

User1867
I've been around
Unable to receive sms verification codes

Re: Unable to receive sms verification codes

Hello @500958598 ,

 

Welcome to the community forums! We're sorry to hear that you've been having some issues with receiving verification codes. 😞

 

Just to clarify, was this function working previously for you? Are you unable to receive them for various corporations or only a specific one? What is the name of the company/corporation you are having the issue with?

 

As mentioned in an earlier post, if you are not getting verification codes from a company and their short code is listed in Current Short Code Programs, we can investigate it for you.

 

Please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.

 

Thank you,

RogersYasmine

 

 

Re: Unable to receive sms verification codes

gw14
I've been here awhile
Hello this is happening to my daughter’s phone. How can we fix it?

Re: Unable to receive sms verification codes

gw14
I've been here awhile
Yes that works. But it won’t send the SMS code

Re: Unable to receive sms verification codes

Pauly
Resident Expert
Resident Expert

Call Rogers and ask for a Re-Send to Switch

Re: Unable to receive sms verification codes

sergiolibe
I've been here awhile
I’m also having this issue but not with whatsapp. I tried the proposed solutions without luck, I need to receive a verification code via text message / sms from a government service in Spain called cl@ve

Re: Unable to receive sms verification codes

sergiolibe
I've been here awhile
Tried after 24 hours and finally got the message from the government service (Spain)
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