Person is getting calls from my phone... I'm not making them!

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I've Been Here Awhile
Posts: 4

Person is getting calls from my phone... I'm not making them!

I just got off the phone with an angry person wondering why I have been calling her today. Strange thing is, I haven't been and my phone has with me all day unused.

 

Her call display is showing my name and number calling. I assure you, I am not calling her.

 

My phone shows no records of outgoing calls to her. I'm not pocket dialing. I don't know her. No one is borrowing my phone.

 

Note: she is not picking up the phone to see who is actually calling.

 

She lives in the same geographical region as myself, and she is also on Rogers.

 

Anyone have any idea what is happening here? Thanks!

 

 

Solved! Go to Solution.
I'm a Trusted Advisor
Posts: 32,018

Re: Person is getting calls from my phone... I'm not making them!

Hello pacificcaller

 

 

Hmm that is very strange.. I have heard of this happening but last time i heard of it,  was 2-3 years ago.  Have you contacted Rogers tech support to see if they can find out why? They will most likely file a investigation to figure it out.  

I've Been Here Awhile
Posts: 4

Re: Person is getting calls from my phone... I'm not making them!

I haven't phoned Rogers yet,
(I didn't have the 2-hours-waiting-on-hold to spare, :D)
but I will when I can.
I'm a Trusted Advisor
Posts: 32,018

Re: Person is getting calls from my phone... I'm not making them!

Hello Pacificcaller

You can contact Rogers via Facebook and or Twitter at @RogersHelps. See if they can help you 🙂
I've Been Here Awhile
Posts: 4

Re: Person is getting calls from my phone... I'm not making them!

Ah thanks for that tip!
I'm a Trusted Advisor
Posts: 32,018

Re: Person is getting calls from my phone... I'm not making them!

Hello pacificcaller


You are very welcome! 🙂
I've Been Here Awhile
Posts: 4

Re: Person is getting calls from my phone... I'm not making them!

Just a followup, I had a super quick response from the Rogers Twitter team. Kudos to them. They reset my phone's and so far so good.
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Community Manager (Retired) RogersMargaret
Community Manager (Retired)
Posts: 278

Re: Person is getting calls from my phone... I'm not making them!

Hey pacificcaller,

Glad to hear you got the support you needed. Thanks for following up!!
I'm a Trusted Advisor
Posts: 32,018

Re: Person is getting calls from my phone... I'm not making them!

Hello pacificcaller

Glad the Rogers mods & staff on twitter staff helped you out with your problem & reset your phone!. 🙂
I've Been Here Awhile
Posts: 4

Re: Person is getting calls from my phone... I'm not making them!

Reset is not the solution.

 

This is called Call Spoofing meaning a third party is using either your number to make web based calls or random numbers.  The resolution is not from your end but the person receiving the calls will need to take a note of the dates and times then contact their carrier and this requires an investigation ticket.

 

WIKI

 

Caller ID spoofing is the practice of causing the telephone network to indicate to the receiver of a call that the originator of the call is a station other than the true originating station. For example, a Caller ID display might display a phone number different from that of the telephone from which the call was placed.

 

My response is not based on any carrier but personal and the real answer may contradict my statment.