Not receiving texts from Android phones

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
I've Been Here Awhile
Posts: 4

Not receiving texts from Android phones

Good afternoon,

 

I recently switched from an Iphone 7 to an 8.  I also switched Canadian carriers (from Koodoo to Rogers)

When I received the phone, I upgraded the software as part of the set up (IOS 11.4)

 

I am not receiving all text messages, but only from android phones, and it is not all the time.  Any group message that also have an android phone involved I do not get either, even sent from another iphones.

 

It mainly seems to be pictures or group texts.  And even that is intermittent.

 

I had contacted my carrier (Rogers) and they reset my profile.  I have unlimited text and picture messaging with my carrier.

 

Group message, and send as SMS are all on.  MMS messaging  and IMessage all on.  I have toggled these on and off trying to get it to work.  Logged out of my Apple ID.  Forgot my old phone as a device...

 

I have reset the network on my phone.

 

Turned the phone off numerous times...

 

Start a new conversation under messages is my phone number, I can be reached at IMessage at phone number and email address. (not that it should matter as I cant receive them, plus they are android users)

 

Neither of these users have ever used an IPhone, both have Samsungs.  One is my mother and the other my boyfriend.  They get Delivery Reports to their phone stating I "rejected" the text.  Obviously I have checked they are not accidently blocked (again, I get some, not others)

 

I have spoken with a friend, she says the same thing is happening to her with the latest IOS upgrade.

 

This is a bit silly, and I do think an Apple problem, not my carrier.  But advise what else I can possibly test, try, reset etc would be great.

 

iPhone 8, iOS 11.4

 

 

***Edited Labels***

 

I've Been Here Awhile
Posts: 4

Re: Not receiving texts from Android phones

And, this was Apple's response, pretty much all the things I have already done, and told me to contact Rogers.

 

Hi Carrie,

It sounds like you're having trouble receiving MMS messages on your iPhone. I want to help you get that worked out so you're staying in touch.

The messages you described(pictures and group messages) are always sent as MMS when coming from devices that aren't Apple devices.
You can learn more about MMS here:
About iMessage and SMS/MMS - Apple Support

Although MMS messaging issues are typically a carrier concern, we can run through your settings to make sure your iPhone is set up and working correctly when sending MMS messages on your carrier network.

First, let's check for a carrier settings update:
Update your carrier settings on your iPhone or iPad - Apple Support

If there's no update, we'll want to reset your network settings to clear some relevant network configuration settings. To reset network settings, go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Let's also make sure MMS messages are enabled in Settings > Messages. Ensure that MMS Messaging and Group Messaging options are enabled.

If you've all these settings look good and you're still having trouble sending MMS messages, you'll want to contact your carrier and explain what's happening so that they can check for any feature blocks on your service for MMS or Picture Messaging. It's likely there is a provisioning issue with your carrier account if all these settings are enabled and your contacts are saying they're receiving a rejection notification.

Hope that helps!

Thanks for using the Apple Support Communities.

Rogers Employee aliaz
Rogers Employee
Posts: 17

Re: Not receiving texts from Android phones

Hey, that is strange for sure, especially after doing an update to the new iOS.

 

Just to understand, 

1. You are not able to receive any messages from android phones? 

2. You are not able to receive group messages from android phones?
3. Are you able to receive group messages from all other iPhone users?

4. The messages that are not coming through, is this in a particular area or all over the place? 

 

You can turn off the WiFi and keep phone only on cellular and then turn off iMessages then try to send and receive messages from an android and see if any of them come through. 

 

Try that and see if it helps and keep me posted. Thanks. 

 

 


I've Been Here Awhile
Posts: 4

Re: Not receiving texts from Android phones

Hi Aliaz,

 

1. I can receive most texts from Android phones

2. No I can not receive group messages from Androids

3. I can receive Iphone group texts, except if they contain an Android user

4. It is intermittent.  Mostly group texts and anything with pictures from Android users...sometimes I do get them but not very often.

 

I will turn those off, but what is the point of having an Iphone and having Imessages or not being able to use Wifi?  I have previously toggled off and on Imessage.

 

 I will ask for more tests from the people I always have the problem with and let you know. (both Samsung users)

 

Thanks.

I've Been Here Awhile
Posts: 4

Re: Not receiving texts from Android phones

So I turned those off.

Group message from an android user came through. However as above it is intermittent.

Another android user sent me a picture and that did not come through .

Put my SIM card in my iPhone 7 with no update to software, it is running 11.3.1.

I message and wifi is on.

Same picture from the android user wAs also rejected on this phone.

All of this worked fine with Koodo so am very confused.

Getting bounced between Rogers and Apple and all the reading and time is a bit time consuming.
Moderator
Moderator
Posts: 641

Re: Not receiving texts from Android phones

Good morning @CarrieSPat,

 

So a friend of mine mentioned that she was able to resolve a similar issue by switching off WiFi assist in her Settings. Another time she deleted the group thread, rebooted her phone and then re created the group thread. Both times resolved the issue for her. Maybe this is something you can try. Again, this isn't a resolution, just a workaround I heard about.

 

 

 

RogersZia

I've Been Here Awhile
Posts: 2

Re: Not receiving texts from Android phones

I have the exact same problem. I was with bell and switched to Rogers and changed my phone at the same time. I had the iphone 6 plus and now have the iphone 8. I called rogers last night and they told me that the problem was with my phone. I did a test..i took my sim card from iphone 8 and placed it in my old phone. I asked friends on android (the ones I had the problems with) to send me texts and pictures and did not work either. I received some texts but not all. I also received some pictures but not all. I don’t think the problem is with my phone, i think it’s with rogers! Never had that problem with bell before. It all started since I switched to Rogers.
I've Been Here Awhile
Posts: 2

Re: Not receiving texts from Android phones

Do you still have the same problem? And if not, how did you solve it?
Moderator
Moderator
Posts: 428

Re: Not receiving texts from Android phones

Hello @Martine123,

 

Welcome to the Rogers Community Forums! =)

 

Thank you for posting your concern in the Community and congratulations on your first post. I have always preferred texting, personally, so I can understand how much of a pain it must be to be unable to receive text messages from your friends on Android devices.

 

We'd like to ask a few questions before we start troubleshooting this for you.

  • Does this only happen when receiving incoming SMS/MMS or are your friends on Android not receiving your messages as well?
  • Is the phone you are using now one that was purchased from Rogers or are you using an unlocked device?
  • Are most of your friends using a specific carrier or do they have different carriers all of which appear to be having issues?

We look forward to your response!

 

RogersTony

Topic Stats
  • 8 replies
  • 1629 views
  • 2 Likes
  • 5 in conversation