New phone activation

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I've Been Here Awhile
Posts: 2

Re: New phone activation

Mine finally got activated last night it took 2 days good luck to all who are still waiting Smiley Happy



I Plan to Stick Around
Posts: 8

Re: New phone activation

FINALLY!! Activation at 3pm today (Sunday). Just over 5 days without service.

 

Good luck to the rest of you!

I've Been Around
Posts: 1

Re: New phone activation

On Wednesday I went and signed up for a 3 year contract for the iPhone 5. I paid my 250$ deposit, and the 99$ for the phone itself(spring sale). This was all at Donny b's. they told me its a 24 hour wait time for the phone to be activated. It hasn't been 24 hours yet, at 4pm today it'll be 24 hours and if its not working by then I'm going to bring my phone back to where I got it from. This 24 hour activation wait time SUCKS!!!!
I've Been Around
Posts: 1

Re: New phone activation

I jsut transfered my number from Bell to a Rogers corporate account. The transfer has been completed and my old number works, however I still have my temporary number. It`s as if my new iphone5 has 2 phone numbers. Whenever I dial or text someone, the temp number appears, however if they call my original number it will still go through. The switch was completed last night and I`m still waiting for my temp number to disappear. Why is this happening?

I'm a Trusted Advisor
Posts: 31,921

Re: New phone activation

Hello JenniferMaturi


It takes 24hrs for the temp number to be removed. If you want contact Rogers and see what they can do. They should be able to remove that number off the accou t
I've Been Here Awhile
Posts: 3

Re: New phone activation

My Wife just got an LG G7 from Rogers with a SIM card. SHe has been using a Blackberry with a different size SIM so the old one will not go in the new phone. The Blackberry is turned off but the LG phone dialing is not working.

Does Rogers need to do something at their end?

 

Resident Expert
Resident Expert
Posts: 1,058

Re: New phone activation


@peterdev wrote:

My Wife just got an LG G7 from Rogers with a SIM card. SHe has been using a Blackberry with a different size SIM so the old one will not go in the new phone. The Blackberry is turned off but the LG phone dialing is not working.

Does Rogers need to do something at their end?

 


@peterdev

Since you got a new SIM card, you need to activate that SIM card. You can call up Rogers tech support and provide them with the ESN (Serial Number) on the new SIM card so they can activate it to your account.

 



Resident Expert
Resident Expert
Posts: 2,426

Re: New phone activation

Since you are an existing subscriber, your current SIM In your BlackBerry is still active on your account. For security reasons you need to call and ask for a SIM Swap to the new SIM card since its a different size. Once they swap it everything will work as usual. It appears you did not complete this step yet


I've Been Here Awhile
Posts: 3

Re: New phone activation

Thanks,

Rogers did send a new SIM with the phone they sent us. It turns out it was assigned to another phone number so my wife's number did not work. Rogers tech support directed me to go to a local Rogers store and get another sim, free of charge, and that should work. We did this but the Rogers store insisted that they must charge $10. for a sim card. So something is amiss internally with Rogers. The sim card did work and the phone is operational now.

thanks

I've Been Here Awhile
Posts: 3

Re: New phone activation

Yes did that.

When support checked the number he said it was assigned to a different phone. So we had to get another sim card which he said would be free at any Rogers store. However, the one we went to insisted on charging $10. for the new card which was only needed due to a Rogers mistake.

 

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