New Koodo iPhone locked to Speakout, Rogers can unlock?

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I've Been Here Awhile
Posts: 2

New Koodo iPhone locked to Speakout, Rogers can unlock?

Hi everyone,

 

I purchased a new iPhone SE from BestBuy yesterday and in her rush to use the phone my daughter used her Speakout SIM. The phone will now no longer work with Koodo. Speakout doesn't offer an unlocking service. Can Rogers unlock or reset the lock so the phone will work with Koodo?

 

 

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Retired Moderator
Retired Moderator
Posts: 624

Re: New Koodo iPhone locked to Speakout, Rogers can unlock?

Hi @iphone-dad

 

Welcome to the Community Forums!

 

You would need to have your device on a Rogers account for 90 days before we can unlock the device for you.

 

Try speaking to Koodo or BestBuy of your options for phone.

 

Maybe @Meowmix can give you some suggestions?

 

@RogersPrasana

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Retired Moderator
Retired Moderator
Posts: 624

Re: New Koodo iPhone locked to Speakout, Rogers can unlock?

Hi @iphone-dad

 

Welcome to the Community Forums!

 

You would need to have your device on a Rogers account for 90 days before we can unlock the device for you.

 

Try speaking to Koodo or BestBuy of your options for phone.

 

Maybe @Meowmix can give you some suggestions?

 

@RogersPrasana

View solution in original post

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I've Been Here Awhile
Posts: 2

Re: New Koodo iPhone locked to Speakout, Rogers can unlock?

Thanks. When I get a chance I'll go back to BestBuy and have a chat. I gather Speakout can't unlock or reset the phone lock either. There should be a mechanism in place to deal with mistakes like this on Flex Activation phones.