New Koodo iPhone locked to Speakout, Rogers can unlock?

[iphone-dad]

Hi everyone,

I purchased a new iPhone SE from BestBuy yesterday and in her rush to use the phone my daughter used her Speakout SIM. The phone will now no longer work with Koodo. Speakout doesn't offer an unlocking service. Can Rogers unlock or reset the lock so the phone will work with Koodo?

***Edited Labels***

[RogersPrasana · Accepted solution]

Hi @iphone-dad

Welcome to the Community Forums!

You would need to have your device on a Rogers account for 90 days before we can unlock the device for you.

Try speaking to Koodo or BestBuy of your options for phone.

Maybe @Meowmix can give you some suggestions?

@RogersPrasana

[RogersPrasana · Accepted solution]

Hi @iphone-dad

Welcome to the Community Forums!

You would need to have your device on a Rogers account for 90 days before we can unlock the device for you.

Try speaking to Koodo or BestBuy of your options for phone.

Maybe @Meowmix can give you some suggestions?

@RogersPrasana

[iphone-dad]

Thanks. When I get a chance I'll go back to BestBuy and have a chat. I gather Speakout can't unlock or reset the phone lock either. There should be a mechanism in place to deal with mistakes like this on Flex Activation phones.