LTE Apple watch support and plan

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I'm Here A Lot
Posts: 5

Re: LTE Apple watch support and plan

Keep checking the Rogers app or online first thing in the mornings when they update their stock level I was able to order one on the weekend for pickup at my local Apple store.

You can check though out the day Incase they get a second shipment in.

With the Apple Watch 4’s popularity it’s hit and miss when they get shipments in
I Plan to Stick Around
Posts: 25

Re: LTE Apple watch support and plan

Is the WS300 activation problem still widespread?  I've been trying to activate my Watch on my Rogers plan and I'm getting WS300 error every single time.  It is extremely frustrating!!!

I've Been Here Awhile
Posts: 2

Re: LTE Apple watch support and plan

Just a couple of quick questions

 

- can the Apple Watch plan be added to a small business plan? (I only see references to consumer plans and there's no mention of the Watch on the SB site)

 

- if I want to buy the watch with 0 down and pay off over 24 months, can I pay the balance off at any time?

 

- similar to above, does buying the watch with 0 down open a new 24 month commitment? i.e. do I need to stay with Rogers for 2 further years?

 

Thanks!

I've Been Here Awhile
Posts: 2

Re: LTE Apple watch support and plan

Well I found the answer to my first question which is that Rogers doesn't support Apple Watch for Small Business Plans for no reason at all.

I Plan to Stick Around
Posts: 25

Re: LTE Apple watch support and plan


@rvsoo7 wrote:

Is the WS300 activation problem still widespread?  I've been trying to activate my Watch on my Rogers plan and I'm getting WS300 error every single time.  It is extremely frustrating!!!


Well, after a long weekend of frustration I called into Rogers again this morning and was told it was an account validation issue that was preventing me from adding my Watch to my account.  I had to call into the validation department and get the flag cleared by answering some questions about my account.  

 

Once the account cleared, I was able to go through the watch activation process on the iPhone without any issues.  

I'm Here A Lot
Posts: 5

Re: LTE Apple watch support and plan

My tale of whoa ....  and before I get into it let me say that all of the Rogers/Apple staff have been helpful and tried their best to get me set up

- Switched from a small business plan to a personal plan ...I wasn't using 99% of what the business plan had to offer anyway and the watch LTE operation was important to me.

- After the switch was complete, I couldn't get the watch to connect/activate via the watch app. ... a number of error codes etc. calls into support.

- 24 hours later I tried it again and low and behold it worked!!!! connected!!! Used It!!!!

- The next day it lost connection and I haven't been able to get it connected since .... 

- I've had 4 or more calls to tech support, all going over a list of: do this and next do that ... all followed along fine. Still wouldn't connect. All in about 2-3 hours of tech support time. 

- All resulting in a suggestion to call Apple Tech Support .... Smiley Sad 

- Another 2 hours of tech support with Apple .... the result: They would to escalate as they believe there may be a network issue .... 

- As of now, I have paid the 30.00 connection fee and a load of wasted time for a device that won't connect .... 

 

I sure hope that everyone has better luck than I did.

I Plan to Stick Around
Posts: 25

Re: LTE Apple watch support and plan


@ggrech wrote:

My tale of whoa ....  and before I get into it let me say that all of the Rogers/Apple staff have been helpful and tried their best to get me set up

- As of now, I have paid the 30.00 connection fee and a load of wasted time for a device that won't connect .... 

 

I sure hope that everyone has better luck than I did.


Contact the Office of the President (by going to Rogers' website, contact us, share a concern and live chat or send them a message) and tell them about your Apple Watch problems.  They should be able to credit you back the $30 connection fee.  Would be helpful if you mention all the interaction IDs when you live chat or called in for support when you contact the OOTP.  

 

Resident Expert
Resident Expert
Posts: 758

Re: LTE Apple watch support and plan

@ggrech what colour is the cellular icon on your apple watch from the drop down menu.  Is it black or white?

 

If it's black then they just need to re-activate your iPhone and Apple Watch lines.  If it's white then, yeah, the problem is a bit trickier.  



I'm Here A Lot
Posts: 5

Re: LTE Apple watch support and plan

It really isn't about the $30.00 .... the three tickets I have are: C137084913, C137219599 and C137236343 ... those are the two that I took note of .... there is another and I wasn't given 1 from Apple. The issue is I want to get it working ... Smiley Sad .... But I will reach out if it helps the process.

I'm Here A Lot
Posts: 5

Re: LTE Apple watch support and plan

Well ... it was white (and still is) for the most part .... it went green when it worked ...