Can anyone from Rogers comment on the $30 activation fee? I was under the impression that if you activated the watch online (which is what everyone will do right from their iPhone) that there was no activation fee? Can I get confirmation on this please?
I just spent an hour on a live chat.
Details from technical support:
No one has been able to activate a watch on their rogers account. The system is still not provisioned for apple watches. Training and implementation are still underway. No time frame was given.
It's a shame that even the technical team has no idea about this rollout. The tech didn't even know they were supporting series 3. Had to go to their Tier 2 to get info on it. But then you have a 'How to activate a smartwatch' guide right on the rogers website lol. Rogers really needs to work on its communication game.
it took a few reboots after updating to the latest software was then able to get the carrier update then another reboot and finaly I was able to get the prompts but even then I had to close and reopen the watch app several times.
not the smoothest activstion process but It will probably get better as Rogers makes some changes on the back end servers.
WS201 - Error caused by phantom lines being added to account. Once lines are maxed out, code is thrown. Solution is to contact Rogers support to have them delete the 'reserved' lines on the account. This error can also be caused by your credit profile not being up to date so make sure you're approved for an additional line.
WS300 - Resolution TBD. Thrown at both the account login page and the 911 address verification page.
WS504 - Resolution TDB. Thrown after terms and conditions page.