Is refurbished iphone5 unlocked?

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
I've Been Here Awhile
Posts: 3

Is refurbished iphone5 unlocked?

I originally got a new iphone5 from rogers but there was a crack on the screen so I went to apple store and got a refurbished phone. Is this phone unlocked or locked to rogers?


***edited labels***

Solved! Go to Solution.
I'm a Trusted Advisor
Posts: 32,015

Re: Is refurbished iphone5 unlocked?

Hello rogp

The phone is unlocked BUT when u put the Rogers sim card in it, it will lock the phone to that carrier. The same will happen if u put a bell or Telus sim card. It will lock the phone to them.
I've Been Here Awhile
Posts: 3

Re: Is refurbished iphone5 unlocked?

When they (apple) replace your phone, they transfer your phone status (locked/unlocked) to the replacement one.

I'm a Trusted Advisor
Posts: 32,015

Re: Is refurbished iphone5 unlocked?

Hello ngoctrandinh


No they don't. There is no way for them to transfer that. The phone is originally unlocked until you pop in the sim card. Once u do, it locks to to that carrier. I have done it and so many millions have. Search it on Google to see.
I've Been Here Awhile
Posts: 3

Re: Is refurbished iphone5 unlocked?

Hi Meowmix,

I can speak of that based on my own experience and information from apple discussions forum.

 

 

 

 

I'm a Trusted Advisor
Posts: 32,015

Re: Is refurbished iphone5 unlocked?

Hello ngoctrandinh

I can speak on that based that i used to work for the Apple store at the Eatons Center. All of them are unlocked until they activate the sim card / put the sim card in. Once they do, it will lock to that carrier. That is why they just grab any phone from the drawer.

 

Even when they scan the S/N number, i will register that S/N to your name / email account for future warranty. The only way it will lock to the carrier is when adding the sim card in & activate it. Now if they changed it within the last year & i am not aware then i need to see it but as i know it, that is the way.

 

 

Edit -  Called my buddy which works for the Apple store at Yorkdale & another one at Eatons center. They both confirmed that they lock the device via the sim card when its inserted. All the iPhone's in the drawer that they bring out are unlocked until the sim card is inserted. Once the sim card is in the phone, it will lock to that carrier.

 

 

NOW if you have a factory unlocked iPhone & you go exchange it, they will give you a factory unlocked iPhone from another drawer. This is how it was when i was working there & when i just called to confirm.

I've Been Here Awhile
Posts: 3

Re: Is refurbished iphone5 unlocked?

Hi Meowmix,

 

Great that you had detail insights. I have no doubt that you are right on the issues of how apple store work.

 

However, I think you answered the question from a person who worked within the process of exchange not from customer viewpoints.

 

Normal customers will not have access to the drawers inside apple store and have no choice of picking locked/unlocked ones. They come to store and come back with the replacement phones that have the same original status. I think that is a "correct" answer.

 

 

 

I Plan to Stick Around
Posts: 58

Re: Is refurbished iphone5 unlocked?

As a reminder, ALL iPhones are REFURBISHED when replaced by Apple unless it's a brand new model that just came out. For example, in September the iPhone 6 will be out. 

 

Should you have any issues with the iPhone 6 that you receieved and it needs to be replaced, Apple will give you a brand iPhone 6 as they do not carry refurbs since the device is so new. In general, you can expect a new device as a replacement within a few months of the new product being available. 

 

Additionally, when you meet up with the Apple "Genius" technician, ensure they notate on your profile and workorder that your device is unlocked.  When you get your replacement device, ensure it is also unlocked by reminding the tecnhician to insert a different SIM into  your device.

 

As another caveat, those who are thinking of unlocking their device so it can work in Roam Mobility, be aware that LTE will NOT work on the iPhone 5, 5C and 5S. Roam Mobility quickly is shrugging all responsibility onto Apple while users who buy a T-Mobile Pre Paid SIM and plan have no issue with their iPhones (presuming it can run on their network). . It's just Roam Mobility is intentionally misleading consumers into jumping onto their network when there are other better (and convenient) options available.