Iphone xs/xr/max esim support

[Meowmix]

Hello @claven2

As i said. You have a choice as a customer. You can go ahead to another company but the decision is urs. Ultimately Rogers won't say anything until they enable it. That's all. So don't hold ur breath asking any questions.

[Qubit]

Here’s the reading I have settled with after reading everyone here.

”Yeah Rogers will eventually adopt eSIM and probably soon in 2019, but we won’t know anything from Rogers until is out there so there’s no point asking for estimates as to when to expect it at this point.”

Is this a crazy reading of the situation? Or does it seem like a sensible one?

[nasa25]

@Qubit

nope you pretty much hit the nail on the head.  

We didn't hear a peep about Rogers Apple Watch support until some Apple VP was presenting a carrier slide that contained the rogers logo lol.     

[hatemkamal]

I actually just called Rogers Support, and they confirmed they dont support eSIM on iPhone XR/XS, despite the fact Apple website is saying that Rogers does support eSIM on iPhone https://support.apple.com/en-ca/HT209096. Rogers is currently supporting eSIM on Apple Watch only. Bell is supporting eSIM on Phones and Watches

I urge Rogers to at least announce the expected time of supporting eSIM on iPhone. This will make them look professional in front of their customers. I am really upset about their customer service!

[hatemkamal]

I urge Rogers to at least announce the expected time of supporting eSIM on iPhone. This will make them look professional in front of their customers. I am really upset about their customer service!

[jasonreg]

It certainly is frustrating.  I agree Rogers needs to let us know so we can plan.  I do not understand the reluctance to offer basic customer service.  

[hatemkamal]

Any update on eSIM on iPhone?

[Hareen5]

No but the worst thing is apple removed rogers in esim support section in their website.

[Meowmix]

Hello @Hareen5

Thats because as i said on page 3 is that Apple prematurely updated the site without the correct information.

Seems like Rogers doesn't want to support it right now. Which includes Telus as well.

[hatemkamal]

No, its still there https://support.apple.com/en-ca/HT209096