Iphone xs/xr/max esim support

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I've Been Here Awhile
Posts: 4

Re: Iphone xs/xr/max esim support

Just chatted with Rogers.  They tried to tell me that https://support.apple.com/en-ca/HT209096 related to Apple watch, when it clearly doesn't.   Then they say that "they are talking to Apple to have the page corrected."

 

Anyway, either Rogers don't support eSIM for iPhone, or they haven't provided in the information to anyone on how to do it.

I Plan to Stick Around
Posts: 45

Re: Iphone xs/xr/max esim support

So... In view of this, what is the conclusion to extract? will Rogers soon (or ever) consider supporting eSIM for the iPhone? Is apple making a mistake? (Somehow I doubt it! the information is still there!) has Rogers been misinforming their employees about it?

 

This is pretty confusing, to be honest

I've Been Here Awhile
Posts: 4

Re: Iphone xs/xr/max esim support

That Rogers don’t believe in keeping their customers informed.....
I'm a Trusted Advisor
Posts: 31,979

Re: Iphone xs/xr/max esim support

Hello @Qubit

Apple has actually made mistakes like this before with their own products and launches ( leaks and such from their own website). Also a UK carrier was added on the list but does not support it just yet.

It could be that Apple is posting it correctly HOWEVER it only shows Bell that currently supports it just like in the start. Many failed to read that on the link above.
I'm a Trusted Advisor
Posts: 31,979

Re: Iphone xs/xr/max esim support

Hello @gmmitche

This is a mistake on their part. They should inform the customers more on what's happening but only say that it's not yet coming or don't know.
Moderator
Moderator
Posts: 981

Re: Iphone xs/xr/max esim support

Hello Community!

 

Just to clear up any confusion, we currently do not support the eSIM. 

 

At this time, you can only use a physical SIM card for your Rogers or Fido line and the eSIM can be used for another plan with another carrier. 

 

I wish I had more information to share with regards to potential future eSIM support but this is all the info I have to share at the moment.

 

Regards,

RogersCorey

I'm a Trusted Advisor
Posts: 31,979

Re: Iphone xs/xr/max esim support

Hello @RogersCorey

Rogers does support ESIM only for the Apple watches ( which use ESIM).

However Rogers does not support ESIM for the iPhone Xs / Xs Max and XR.

Your post makes it sound like Rogers doesn't support the actual ESIM infrastructure but it does with the Apple Watch.

Moderator
Moderator
Posts: 981

Re: Iphone xs/xr/max esim support

Hi @Meowmix!

 

I was giving an answer pertinent to the thread topic.

 

Thanks for the assist! The Community should be perfectly clear on eSIM support now. Smiley Happy

 

Regards,

RogersCorey

Highlighted
I Plan to Stick Around
Posts: 18

Re: Iphone xs/xr/max esim support

Not to beat a dead horse, but all e-sim tech is the same.  It's a GSMA standard.

 

See here:

 

https://www.gsma.com/esim/

 

Interestingly, e-sim lists Rogers as a compatible network offering e-sim service.  Rogers recently started letting apple watch series 4 customers connect using e-sim, but near as I can tell, no other e-sim devices are being allowed onto their network.

 

What is not clear is WHY.  An e-sim is just an onboard SIM card (basically) and because it's a universal standard, if you can enable it on one device, you can enable it on all devices.

 

In other words - this is a Rogers BUSINESS decision - not a technical impediment.

 

Some transparency would be nice as many of us contemplate leaving Rogers over this issue.

I Plan to Stick Around
Posts: 18

Re: Iphone xs/xr/max esim support

something else that is funny/odd: 

 

The e-sim website lists rogers as being an e-sim provider (which stretches the imagination given it's only for ONE product, while @bell is NOT listed, but does offer universal e-sim support.  Go figure.