Facetime got confused with Long distance

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I've Been Here Awhile
Posts: 3

Facetime got confused with Long distance

Hi,

 

I just received a huge long distance bill. I frequently talk to a friend overseas using facetime. By mistake I must of hit his mobile number in Latin America (the number we use to connect with Facetime). 

When placing this call I received no warining at all that this was a long distance call, no beep, no audio message, nothing. It easly went through to 7,000 miles away! I just happened to notice this terrible mistake when receiving my bill.

 

I can't even find a configuration to disable long distance calls. And in the end, if I disable them, I wouldn't be able to make calls to and from Toronto-Montreal-Ottawa ("shorter" long distance calls that every once in a while I do need to make).

 

This is very dissapointing. I think iPhone and Rogers make this easy to happen. Thanks.

 

 

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Retired Moderator RogersMay
Retired Moderator
Posts: 171

Re: Facetime got confused with Long distance

Hello @Cholo,

 

Welcome to the Community Forums! 🙂

 

I understand mishaps could happen 😞

 

To avoid such scenarios from happening again, we do offer users an option to place a block only for international long distance calls and still be able to make North American calls.

 

Please send us a private message @CommunityHelps if you would like for us to add this block for you. 🙂

 

RogersMay

 

 

I've Been Here Awhile
Posts: 3

Re: Facetime got confused with Long distance

Thanks very much

I've Been Here Awhile
Posts: 3

Re: Facetime got confused with Long distance

 Yes, please block the service. I have struggled to do it myself. 

 

Thanks

Retired Moderator RogersGabrielle
Retired Moderator
Posts: 271

Re: Facetime got confused with Long distance

@Cholo,

 

We have reached out to you via private message a couple weeks back but did not get a response. Putting the block onto your account requires us to get your account information.

 

Please send us a private message the next time you are online to @CommunityHelps and we can assist you further from there.

 

@RogersGabrielle