The April announcement states "introduce the launch of Dual SIM/eSIM via 34 of our Flagship Rogers Retail locations". Now in July, do I still have to go to one of the Flagship Retail Store listed to switch to eSIM, or can it now happen at any Rogers Store? I cover the other pre-requisites. Let me know!
Congrats on your very first post! The introduction of Dual SIM/eSIM through Rogers is definitely an exciting addition for many of our customers!
At this time, all Consumer Regular customers are still required to go into one of our 34 flagship stores to activate an eSIM card as this service option is not yet available at every location.
Our sincere apologies for any inconvenience this may cause. If anything changes, we'll be sure to let the Community know!
Why is eSim available on prepaid plans only and for new lines only? It does not reflect positively on Rogers to put limitations on new iPhone technology that customers have paid for? I just purchased an iphone X because I need two lines on the same phone. Very unfair and frustrating. Apple should get involved to clean up this scam.
Previously, eSIM was only available in certain retail locations. Good news! As of October 17, 2019 eSIM is available in all retail locations (except Best Buy).
You can also place an order to get an eSIM sent out through customer service, just like any other SIM card.
Check out these useful articles for more information:
If you have any questions, please don't hesitate to let us know!