Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

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I Plan to Stick Around
Posts: 49

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

@paulfielding

 

Yes, the eSIM can be disabled!

 

You go to Settings -> Cellular -> Physical SIM Plan -> Turn On This Line -> Off. 

 

Alternatively, you could turn only data off: Settings -> Cellular -> Cellular Data -> Select either Off, or the European SIM line. This way you could use your Canadian eSIM line for Wi-Fi calling for free. But be careful not to dial our or pick up incoming calls on your Canadian line when on the cellular network abroad (not on Wi-Fi). The iPhone will indicate which line the call is coming in from. 

I've Been Here Awhile
Posts: 3

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

I am not considered "BYOD client" and I need to have my ROGERS line activated as a "eSIM". I am also out of the country unable to visit a store anytime soon. 

 

Is it possible to have the line activated under the "eSIM" ? If so, what are the available options?

I've Been Here Awhile
Posts: 3

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

This is not fair. I wish I was informed of this matter prior to purchasing the phone at ROGERS.

 

How can I get the esim activated under my XS MAX? If that is not possible because I am on a tab, should I return the phone or pay the outstanding balance?

Moderator
Moderator
Posts: 1,986

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Good evening @taricano,

 

Thanks for your post! We certainly want to help you shed some light on this.

 

If I understand correctly, you're currently out of the country and you are looking to activate your eSIM. Is that right?

 

At this time, if you currently have an active line, on a tab, that uses your physical SIM, that may not be an option.

 

You should not consider returning the phone. However, you may look into activating another BYOD line once you're back in Canada.

 

Are you having any issues using your Rogers line? Please elaborate on the nature of your inquiry, so we can better assist you!

 

 

RogersMaude

 

I've Been Here Awhile
Posts: 4

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Is there a technical reason why a phone on an account with a tab isn’t an option? My account is no longer on contract and I’m using a byod phone, but the account still has a tab, mainly because my plan is old enough that it’s cheaper to stay on the tab than it is for me to go to a current plan with no tab. Am I out of luck?
Moderator
Moderator
Posts: 1,986

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Hi @paulfielding,

 

Thanks for posting! We appreciate your contribution. Smiley Wink

We most definitely want to help you clarify the different scenarios surrounding the eSIM/Dual SIM features.

 

In order to better assist you, I may need you to explain some of the information above. Please specify whether you currently have a contract on your line or are no longer on a tab. If you do not have a contract, you currently do not have a FLEXtab owing on your line. If I understand correctly, you are not willing to switch to an in-market "BYOD" Flex Plan in order to activate your eSIM. Is that right?

 

Do you have a business or consumer account? We may be able to help you find a satisfactory resolution.

 

While I hope I was able to provide you with more information on the reasons why, I invite you to check out the iPhone FAQs about Dual SIM/eSIM useful article!

 

Hope this helps!

 

RogersMaude

I've Been Here Awhile
Posts: 4

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Hi Maude,

To answer your question, I don’t have contract, nor a tab owing on my phone. My account is still on a Tab account, ie I’m accruing Tab credit. It’s a Share everything plan on a small business account. The reason I don’t want to switch to an in market plan is that even with the Tab credit I’m accruing, the plan is still cheaper than in market plans for me - my data overage rate is substantially lower than current plans, and with the amount of data I use, going to a in market plan with a higher data allowance or taking the overages comes out to be more expensive than simply staying on my old plan with the much lower overage rates, even with the Tab premium I’m paying. Hopefully I’m explaining that clearly.... 😀 let me know if further clarification is needed.

Regards,

Paul
Moderator
Moderator
Posts: 823

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Good evening @paulfielding,

 

Thank you for your detailed response. I realize how lucrative some legacy plans may be. Have you had a chance to speak to my colleagues in the Business Department? There may be alternate options that might be similar in cost to your current monthly charges.

 

You can speak to a Business Specialist at 1-866-727-2141 or via Twitter @RogersHelps or on Facebook.com/Rogers.

 

 

 

 

RogersZia

 

 

I've Been Here Awhile
Posts: 4

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Hi RogersZia, yes indeed I have. The person I talked to looked at my plan vs the in market plans and examined my usage history and was the one who declared that I was better off staying on my current plan than switching....
I've Been Around
Posts: 1

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Great new that eSim support is finally here...bad news is I can't figure out if I qualify... but like you to confirm.

 

I have an iphone XS. It owned by me, but was subsidized through work on our corporate plan.  My tel/data plan is on the corporate account.  I have a separate family share plan for the 3 other phones in the family (I cancelled my personal line on the family share plan last year when i consolidated to one phone).  So - can you provision the esim with a new personal number connected to my existing family share plan?  

 

The end result I want:  the physical SIM and my work number is on my corporate paid account - with all the usual enterprise restrictions on bandwidth, cell data limits etc works and is billed as it today.   The eSIM handles my personal number and shares data/text seamlessly with the existing family share plan.   thx for the help.