T-Mobile Telecommunication company
Rogers Communications Telecommunications company
both Apple esim providers who sell us cell phones with features customers would like to utilize freely . If you want to stick to Canada ok Freedom mobile you can self create an esim with there mobile app . Apples and Apples
What a Joke ROGGERS WIRELESS I just got off the phone with a Rep they refused to send an ESIM by mail Said I have to go to a Rogers store , BRAVO Rogers False advertisement and Especially Now during the pandemic Covid-19 ? REALLY ? I don't think so lol say goodbye to my 3 lines . TELUS , Bell ,Koodo ,Lucky Mobile (free) ,Virgin all don't require a store visit get serious . Not only are you charging clients 20$ for a QR code a piece of paper you also want them to go in person to buy one lol RIDICULOUS Continue Advertising that we can get one by calling in Customers love wasting there time .
I am terribly sorry about your experience with the Rogers CSR on the telephone and I understand your frustration. I would feel the same, if I were you. The fact is you have been perhaps unlucky this time. There are people and people everywhere, some better some worse. In my humble opinion, of the three major wireless providers, Rogers is the better one in terms of customer service.
Here’s one recent story of mine (I’ve got many others, too):
In early November I went on the chat and asked the CSR, kindly and politely, to send me a free eSIM because I was planning to replace my phone in the near future. I did not even have my new phone yet - an iPhone 12 Pro Max, which I received from Apple on 13 November - but the CSR agreed to send me one, without charge. It arrived two days later by Purolator. It cost Rogers money to ship the eSIM to me but they were generous not to charge me anything.
Rogers, of course, did a blunder. When they shipped the new eSIM card, they activated it on my account and, as a result, I lost service to my then-current phone. So I went on the chat with Rogers again and spent 1.5 hours on the phone until one CSR was able to reactivate the eSIM in my old phone. At the end, I politely asked for compensation for the day without service. I was offered a credit equivalent to 40% of my monthly bill. Quite generous, again!
So, in the end, I was happy with Rogers regarding this experience. What I did not say, for brevity, was that I actually spoke and chatted with several CSRs and some were not too helpful or were clueless. But I tried again and, in the end, I found the right person. Remember, we’re all humans and prone to making mistakes, and so are the people working for Rogers.
I would suggest that you try your luck again, and hopefully you’d find a CSR who would be willing to listen and cater to your needs. Good luck!
Having said all that, I still wish Rogers would simplify the process for obtaining an eSIM.
I totally agree The process needs to be simplified not only for rogers but the other providers as well there seems to be a lack of communication or a standard procedure .
So Here is a follow up on a Rogers Wireless store visit and I as well had a chat on Facebook , I had my father go in store to pick one up as I had no time myself , lol what a complete joke they basically try to discourage anyone from buying one , ask a million questions as to what the purchase is for , then send you away saying tha6t an esim is easier for fraudsters to get a hold of your account bla bla bla complete nonsense , Rogers chat via FB same thing only the person I was talking to go so messed up in her lies / misinformation and had no idea that I was very knowledgeable it was hilarious . Very contradicting its really really weird as to what is the reason for all this run around
Thanks for reaching out, Nicky. I certainly understand your concerns with needing to visit a store for an eSIM. The only way that our system will allow sending an eSIM is with a new activation with BYOD for now and the cost is $10. I'm curious though, why do you want to have an eSIM?
Rep: Rogers.com uses the same tools as the stores so it's possible to make the purchase without linking it to your line
Ok so why cant I order one ???
We also request customers to purchase physical SIM cards at Rogers stores for a few reasons. First, to prevent fraud and second, when I send a replacement SIM card, it's associated to your line and de-activates your old SIM to activate the new one. With eSIM, it's a problem because the eSIM can only be activated once so the customer has no phone access until the eSIM arrives.
Well, this is the silly part, which happened to me, too. They had pre-activated the eSIM before they shipped it to me and, in the process, they left me w/o service for 24 hours.
Why do they have to pre-activate the eSIM? It’s a dumb thing to do because, if it falls into the wrong hands, one can use the eSIM in their phone. Rogers should simply mail an ‘inert’ eSIM which we could then activate online in our wireless account. It’s a simple process which can be done by anyone. This is what I did after I had had Rogers reactivate the old eSIM - so it is possible to reactivate an eSIM!
I would venture to guess that pre-activating the eSIM is an old procedure from the times when customers could not do this themselves online. So yes, Rogers should modernize their procedures, including allowing customers to print an eSIM QR code online, for free.
“We also request customers to purchase physical SIM cards at Rogers stores for a few reasons. First, to prevent fraud and second, when I send a replacement SIM card, it's associated to your line and de-activates your old SIM to activate the new one. With eSIM, it's a problem because the eSIM can only be activated once so the customer has no phone access until the eSIM arrives.”