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Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

RogersDarrell
Community Manager (Retired)
Community Manager (Retired)

 

Hey Community,

 

As of today April 24th! Rogers is happy to introduce the launch of Dual SIM/eSIM  via 34 of our Flagship Rogers Retail locations (see chart below) where we will be assist you with set up and answer any eSIM/Dual SIM questions you may have.

 

What is Dual SIM/ eSIM?

eSIM is SIM Card that’s embedded within a device. A physical eSIM card is required, as a QR code is scanned and is downloaded to the device, eliminating the need for a SIM tray and SIM card.

 

Currently the only Dual-SIM devices— iPhone XS, XS Max and XR —support both an eSIM and a Nano SIM; this means you will be able to use two phone numbers (Primary and Secondary) for calls, messages, and data.

If you want to activate an eSIM, you must first have a physical SIM activated on your eligible iPhone (with Rogers, or even with another carrier if their device is unlocked).

 

At this time eSIM can ONLY be activated as a BYOD plan with a generic IMEI number.

 

What’s in it for you?

  • Have two phone numbers on a single iPhone
  • Make and receive voice calls, send and receive SMS and MMS, and separate personal and business calls.
  • Switch between two different mobile networks (can be a different domestic or international carrier).

 

 

Store

Address

City

Prov

Postal Code

South Centre

100 Anderson Rd. SE, Unit 37

Calgary

AB

T2J3V1

Market Mall

3625 Shaganappi Trail N W, D011A

Calgary

AB

T3A0E2

Chinook Centre

6455 MacLeod Trail S, Unit 306

Calgary

AB

T2H0K8

Southgate Centre

5015 111 St NW, 460

Edmonton

AB

T6H4M6

Metropolis at Metrotown

4700 Kingsway Ave, Unit 2235

Burnaby

BC

V5H4J2

Coquitlam Centre

2929 Barnet Hwy, Unit 1200

Coquitlam

BC

V3B5R5

Richmond Centre

6060 Minoru Blvd., Unit 2254

Richmond

BC

V6Y2V7

Guildford Town Centre

10355 - 152nd Street, Unit 2538

Surrey

BC

V3R7C1

Pacific Centre

701 West Georgia Street, D071B

Vancouver

BC

V7Y1G5

Polo Park

1485 Portage Ave., Unit #174

Winnipeg

MB

R3G0W4

Kildonan

1555 Regent Ave. W, Unit #T-30

Winnipeg

MB

R2C4J2

Garden City

2305 McPhillips St., 161

Winnipeg

MB

R2V3E1

Champlain Place

477 Paul St., #F-003B

Dieppe

NB

E1A4X5

McAllister Place

519 Westmoreland Rd., E5

Saint John

NB

E2J3W9

Mic MacMall

21 MicMac Blvd., Unit 144

Dartmouth

NS

B3A4N3

Halifax Shopping Centre

7001 Mumford Rd, Unit 154

Halifax

NS

B3L2H8

Bramalea City Centre

25 Peel Centre Dr., Unit 157E

Brampton

ON

L6T3R5

Sherway Gardens

25 The West Mall, 1925

Etobicoke

ON

M9C1B8

Lime Ridge Mall

999 Upper Wentworth St., 301A

Hamilton

ON

L9A4X5

Masonville

1680 Richmond St. N, Unit L077C

London

ON

N6G3Y9

Square One Shopping Centre

100 City Centre Dr., Unit 1-731

Mississauga

ON

L5B2C9

Square One Shopping Centre

100 City Centre Dr., Unit 1-856

Mississauga

ON

L5B2C9

Oshawa Centre

419 King St. W, Unit 2272

Oshawa

ON

L1J2K5

St. Laurent

1200 St Laurent Blvd., Unit 248

Ottawa

ON

K1K3B8

Rideau Centre

50 Rideau St, Unit 327G

Ottawa

ON

K1N9J7

Scarborough Town Centre

300 Borough Dr., Unit 100

Scarborough

ON

M1P4P5

Pen Centre

221 Glendale Ave, Unit 88

St. Catherines

ON

L2T2K9

Yorkdale Shopping Centre

1 Yorkdale Rd., Unit 322

Toronto

ON

M6A3A1

Toronto Eaton Centre

220 Yonge St., 1113

Toronto

ON

M5B2H1

Bloor East

333 Bloor St. E

Toronto

ON

M4W1G9

Conestoga Mall

550 King St. N, Unit 5G

Waterloo

ON

N2L5W6

Carrefour Laval

3035, Boul. Le Carrefour, Unit A024

Laval

QC

H7T1C7

Rue Ste. Catherine

1015 Ste Catherine St. W

Montréal

QC

H3B1H1

Fairview Pointe Claire

6801, Route Transcanadienne, Unit #F002

Pointe-Claire

QC

H9R5J1

67 REPLIES 67

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Moya
I've Been Here Awhile

Why is eSim available on prepaid plans only and for new lines only? It does not reflect positively on Rogers to put limitations on new iPhone technology that  customers have paid for? I just purchased an iphone X because I need two lines on the same phone. Very unfair and frustrating. Apple should get involved to clean up this scam.

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Hi @Moya,

 

Welcome to the Rogers Community Forums and thank you for your post.

 

Are you looking to activate an eSIM on an existing subsidized device? Have you had a chance to view the post about Re: eSIM For Non-BYOD - Timeline?

 

Please let us know if you have any further questions.

 

 

 

 

RogersZia

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Moya
I've Been Here Awhile
Hi, I purchased a new , non subsidized Iphone XR. I have four active lines with Rogers one of them is a business line with a monthly plan. I want to move this line to eSim.

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

RogersTim
Community Manager
Community Manager

Good Evening @Moya,

 

You should be able to accomplish what you want with your Business line. You do so through Rogers Direct. Please see the following blog post regarding it, Dual SIM is Now Available for Business Customers!

 

Regards,

RogersTim

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Moya
I've Been Here Awhile
Thank you, it’s done.

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Hey Community,

 

Previously, eSIM was only available in certain retail locations. Good news! As of October 17, 2019 eSIM is available in all retail locations (except Best Buy).

 

You can also place an order to get an eSIM sent out through customer service, just like any other SIM card.

 

Check out these useful articles for more information:

 

If you have any questions, please don't hesitate to let us know!

 

RogersMaude

View solution in original post

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

yeah, I need help with an esim the store said customer service does them but I get the same from customer service to go to the store as they want to charge me $10 for a esim voucher why can't I just get one off the Bell website which includes everything at no charge.

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Errors, Why can't I just get one like off the bell site who has the QR code on rogers.com as i just paid 35 in activations with my new phone maybe one of you can help me to save for x-mas

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Hey @blueambition420,

 

Thanks for your post! Sorry to hear you've been having issues activating your eSIM line.

 

In order to activate certain eSIM devices at Rogers, you are required to scan a QR code in order to complete device activation. You can purchase an eSIM card by visiting a Rogers store or by calling 1 (888) ROGERS1. An eSIM card like the one below is used.

eSIM Card

 

For more information, please refer to post 48.

 

Hope this helps!

 

RogersMaude

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

u answered my question thank you!

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

you can't get one from calling in, they charge 10$ for a QR code

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Hello @blueambition420, the $10 charge is for the SIM card.

 

 

 

RogersZia

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

I'm pretty frustrated...I went to a few Rogers locations and nobody knows anything about eSIM. Can I activate a prepaid monthly plan on an eSIM? I have an iPhone Pro Max, physical sim card is my work line and all I want to do is activate a monthly prepaid plan ($10 monthly - Talk & Textplan) for my personal line on an eSIM. Thanks

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Hello @Moe9898,

 

Thanks for being a part of the Rogers Community Forums and for posting your concern! 👍

 

I am so sorry to hear that the locations visited were not better equipped with the answers you were searching for--I can understand why that would cause some frustration. We'll try to do better going forward!

 

If you have an enterprise or corporate cellular service plan, I'd recommend checking with your company's telecom administrator to see if they authorize the activation of a new line using an eSIM on the corporate account to be used on the Dual SIM device.

 

Generally speaking, when it comes to eSIM/Dual SIM supported devices, you should be able to activate a second line with a prepaid plan. You would need to go to a Rogers store to purchase the eSIM and have it activated, and then they can help set you up with a prepaid plan, or you can call into our prepaid team during regular business hours to have the plan added. It might be better to visit one of our corporate stores to have this done and you can find your nearest location HERE. If you'd like to speak to a care agent over the phone, here is the contact information for that:

 

1-Dial: 1-800-575-9090 

2-Wait for language selection to finish

3-Press option 4 for “General information”

4-Press option 4 to “Contact Rogers”

5-Press option 1 to reach a live representative quickly

 

Their hours of operation are as follows:

Monday – Saturday: 8 am – 9 pm

Sunday: 10 am – 8 pm

 

I hope this helps! 😊

 

RogersLaura

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

scinicm
I Plan to Stick Around

Wil rogers ever get up to date with esim support

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

MichaelYYZ
I Plan to Stick Around

Some providers elsewhere allow customers to log in online and print out an eSIM QR code for free. By charging $10 for a plain piece of printed plastic, Rogers is using this avenue as another source of virtually free revenue. Sad!...

 

At least they’re willing to mail the eSIM card to the customers now, so one does not have to go in person to a store. I changed my phone recently and they did just that. 

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

TwitchyPuppy
I Plan to Stick Around
@sinicm They are...

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

scinicm
I Plan to Stick Around
No ability to buy one online . Tmobile in the states u. Can generate one instantly for free via mobile app .

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

TwitchyPuppy
I Plan to Stick Around
@scinicm T-Mobile is a US carrier. Let’s compare apples with apples.

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

scinicm
I Plan to Stick Around

T-Mobile Telecommunication company

Rogers Communications Telecommunications company

 

both Apple esim providers who sell us cell phones with features customers would like to utilize freely . If you want to stick to Canada ok Freedom mobile you can self create an esim with there mobile app . Apples and Apples

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

scinicm
I Plan to Stick Around

What a Joke ROGGERS WIRELESS I just got off the phone with a Rep they refused to send an ESIM by mail Said I have to go to a Rogers store , BRAVO Rogers False advertisement and Especially Now during the pandemic Covid-19 ? REALLY ? I don't think so lol say goodbye to my 3 lines . TELUS , Bell ,Koodo ,Lucky Mobile (free) ,Virgin all don't require a store visit get serious . Not only are you charging clients 20$ for a QR code a piece of paper you also want them to go in person to buy one lol RIDICULOUS Continue Advertising that we can get one by calling in Customers love wasting there time .