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Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

RogersDarrell
Community Manager (Retired)
Community Manager (Retired)

 

Hey Community,

 

As of today April 24th! Rogers is happy to introduce the launch of Dual SIM/eSIM  via 34 of our Flagship Rogers Retail locations (see chart below) where we will be assist you with set up and answer any eSIM/Dual SIM questions you may have.

 

What is Dual SIM/ eSIM?

eSIM is SIM Card that’s embedded within a device. A physical eSIM card is required, as a QR code is scanned and is downloaded to the device, eliminating the need for a SIM tray and SIM card.

 

Currently the only Dual-SIM devices— iPhone XS, XS Max and XR —support both an eSIM and a Nano SIM; this means you will be able to use two phone numbers (Primary and Secondary) for calls, messages, and data.

If you want to activate an eSIM, you must first have a physical SIM activated on your eligible iPhone (with Rogers, or even with another carrier if their device is unlocked).

 

At this time eSIM can ONLY be activated as a BYOD plan with a generic IMEI number.

 

What’s in it for you?

  • Have two phone numbers on a single iPhone
  • Make and receive voice calls, send and receive SMS and MMS, and separate personal and business calls.
  • Switch between two different mobile networks (can be a different domestic or international carrier).

 

 

Store

Address

City

Prov

Postal Code

South Centre

100 Anderson Rd. SE, Unit 37

Calgary

AB

T2J3V1

Market Mall

3625 Shaganappi Trail N W, D011A

Calgary

AB

T3A0E2

Chinook Centre

6455 MacLeod Trail S, Unit 306

Calgary

AB

T2H0K8

Southgate Centre

5015 111 St NW, 460

Edmonton

AB

T6H4M6

Metropolis at Metrotown

4700 Kingsway Ave, Unit 2235

Burnaby

BC

V5H4J2

Coquitlam Centre

2929 Barnet Hwy, Unit 1200

Coquitlam

BC

V3B5R5

Richmond Centre

6060 Minoru Blvd., Unit 2254

Richmond

BC

V6Y2V7

Guildford Town Centre

10355 - 152nd Street, Unit 2538

Surrey

BC

V3R7C1

Pacific Centre

701 West Georgia Street, D071B

Vancouver

BC

V7Y1G5

Polo Park

1485 Portage Ave., Unit #174

Winnipeg

MB

R3G0W4

Kildonan

1555 Regent Ave. W, Unit #T-30

Winnipeg

MB

R2C4J2

Garden City

2305 McPhillips St., 161

Winnipeg

MB

R2V3E1

Champlain Place

477 Paul St., #F-003B

Dieppe

NB

E1A4X5

McAllister Place

519 Westmoreland Rd., E5

Saint John

NB

E2J3W9

Mic MacMall

21 MicMac Blvd., Unit 144

Dartmouth

NS

B3A4N3

Halifax Shopping Centre

7001 Mumford Rd, Unit 154

Halifax

NS

B3L2H8

Bramalea City Centre

25 Peel Centre Dr., Unit 157E

Brampton

ON

L6T3R5

Sherway Gardens

25 The West Mall, 1925

Etobicoke

ON

M9C1B8

Lime Ridge Mall

999 Upper Wentworth St., 301A

Hamilton

ON

L9A4X5

Masonville

1680 Richmond St. N, Unit L077C

London

ON

N6G3Y9

Square One Shopping Centre

100 City Centre Dr., Unit 1-731

Mississauga

ON

L5B2C9

Square One Shopping Centre

100 City Centre Dr., Unit 1-856

Mississauga

ON

L5B2C9

Oshawa Centre

419 King St. W, Unit 2272

Oshawa

ON

L1J2K5

St. Laurent

1200 St Laurent Blvd., Unit 248

Ottawa

ON

K1K3B8

Rideau Centre

50 Rideau St, Unit 327G

Ottawa

ON

K1N9J7

Scarborough Town Centre

300 Borough Dr., Unit 100

Scarborough

ON

M1P4P5

Pen Centre

221 Glendale Ave, Unit 88

St. Catherines

ON

L2T2K9

Yorkdale Shopping Centre

1 Yorkdale Rd., Unit 322

Toronto

ON

M6A3A1

Toronto Eaton Centre

220 Yonge St., 1113

Toronto

ON

M5B2H1

Bloor East

333 Bloor St. E

Toronto

ON

M4W1G9

Conestoga Mall

550 King St. N, Unit 5G

Waterloo

ON

N2L5W6

Carrefour Laval

3035, Boul. Le Carrefour, Unit A024

Laval

QC

H7T1C7

Rue Ste. Catherine

1015 Ste Catherine St. W

Montréal

QC

H3B1H1

Fairview Pointe Claire

6801, Route Transcanadienne, Unit #F002

Pointe-Claire

QC

H9R5J1

67 REPLIES 67

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

taricano
I've Been Here Awhile

I am not considered "BYOD client" and I need to have my ROGERS line activated as a "eSIM". I am also out of the country unable to visit a store anytime soon. 

 

Is it possible to have the line activated under the "eSIM" ? If so, what are the available options?

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

taricano
I've Been Here Awhile

This is not fair. I wish I was informed of this matter prior to purchasing the phone at ROGERS.

 

How can I get the esim activated under my XS MAX? If that is not possible because I am on a tab, should I return the phone or pay the outstanding balance?

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Good evening @taricano,

 

Thanks for your post! We certainly want to help you shed some light on this.

 

If I understand correctly, you're currently out of the country and you are looking to activate your eSIM. Is that right?

 

At this time, if you currently have an active line, on a tab, that uses your physical SIM, that may not be an option.

 

You should not consider returning the phone. However, you may look into activating another BYOD line once you're back in Canada.

 

Are you having any issues using your Rogers line? Please elaborate on the nature of your inquiry, so we can better assist you!

 

 

RogersMaude

 

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

paulfielding
I Plan to Stick Around
Is there a technical reason why a phone on an account with a tab isn’t an option? My account is no longer on contract and I’m using a byod phone, but the account still has a tab, mainly because my plan is old enough that it’s cheaper to stay on the tab than it is for me to go to a current plan with no tab. Am I out of luck?

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Hi @paulfielding,

 

Thanks for posting! We appreciate your contribution. 😉

We most definitely want to help you clarify the different scenarios surrounding the eSIM/Dual SIM features.

 

In order to better assist you, I may need you to explain some of the information above. Please specify whether you currently have a contract on your line or are no longer on a tab. If you do not have a contract, you currently do not have a FLEXtab owing on your line. If I understand correctly, you are not willing to switch to an in-market "BYOD" Flex Plan in order to activate your eSIM. Is that right?

 

Do you have a business or consumer account? We may be able to help you find a satisfactory resolution.

 

While I hope I was able to provide you with more information on the reasons why, I invite you to check out the iPhone FAQs about Dual SIM/eSIM useful article!

 

Hope this helps!

 

RogersMaude

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

paulfielding
I Plan to Stick Around
Hi Maude,

To answer your question, I don’t have contract, nor a tab owing on my phone. My account is still on a Tab account, ie I’m accruing Tab credit. It’s a Share everything plan on a small business account. The reason I don’t want to switch to an in market plan is that even with the Tab credit I’m accruing, the plan is still cheaper than in market plans for me - my data overage rate is substantially lower than current plans, and with the amount of data I use, going to a in market plan with a higher data allowance or taking the overages comes out to be more expensive than simply staying on my old plan with the much lower overage rates, even with the Tab premium I’m paying. Hopefully I’m explaining that clearly.... 😀 let me know if further clarification is needed.

Regards,

Paul

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Good evening @paulfielding,

 

Thank you for your detailed response. I realize how lucrative some legacy plans may be. Have you had a chance to speak to my colleagues in the Business Department? There may be alternate options that might be similar in cost to your current monthly charges.

 

You can speak to a Business Specialist at 1-866-727-2141 or via Twitter @RogersHelps or on Facebook.com/Rogers.

 

 

 

 

RogersZia

 

 

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

paulfielding
I Plan to Stick Around
Hi RogersZia, yes indeed I have. The person I talked to looked at my plan vs the in market plans and examined my usage history and was the one who declared that I was better off staying on my current plan than switching....

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Great new that eSim support is finally here...bad news is I can't figure out if I qualify... but like you to confirm.

 

I have an iphone XS. It owned by me, but was subsidized through work on our corporate plan.  My tel/data plan is on the corporate account.  I have a separate family share plan for the 3 other phones in the family (I cancelled my personal line on the family share plan last year when i consolidated to one phone).  So - can you provision the esim with a new personal number connected to my existing family share plan?  

 

The end result I want:  the physical SIM and my work number is on my corporate paid account - with all the usual enterprise restrictions on bandwidth, cell data limits etc works and is billed as it today.   The eSIM handles my personal number and shares data/text seamlessly with the existing family share plan.   thx for the help.

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Hello @bmw1!

 

A warm welcome to the Rogers Community Forums! Great first post! 👍

 

Hopefully, you've had the opportunity to review this thread as it has a lot of great information relating to Dual SIM/eSIM support and activations for eligible iPhone devices! 

 

In order to be considered eligible, you do need to be on a No Tab/BYOD plan (meaning no FLEXtab/subsidy balance remaining on your line) and have an eligible iPhone (XS, XS Max, or XR). Please check out our FAQs found HERE.

 

If you have a business account, I would also urge you to reach out to our Business team directly so they can assist further with any questions you may have regarding your corporate services! You can speak to a Business Specialist at 1-866-727-2141 or reach out via Twitter @RogersHelps or via Facebook.com/Rogers. As a business customer, once you have obtained your QR code, you should have the option to activate your eSIM Card through the Contact Centre if preferred.

 

I hope this information is useful!

 

RogersLaura

 

 

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

jmkgolfnut
I've Been Around

IMHO, all of the carriers need to do more training of their in-store staff. Rogers just lost my business last night because they weren't able to port a number to the e-sim on my iPhone Xr. I went to the "flagship" Waterloo store and the first thing I'm told was "OHH, the manager just left and they're the only ones who know how to do it.". Then they talked to someone else and proceeded to tell me I can't do it if my phone is on contract. 

 

*it's activating a new line* - whether my device's primary SIM is on another network, under contract or not, should be irrelevant. I went next door to Bell and activating a new line on my e-Sim. They struggled too but at least they figured it out and they got the business.

 

My device's primary line is a Telus business plan and now instead of a Rogers 2nd line I've got a Bell 2nd line. Oh well. It's too bad, if the staff were better trained, they would have been able to handle this relatively simple transaction... this thread was why I was at Conestoga Mall in the first place.

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

sheeko
I've Been Here Awhile
I was at the lime ridge mall location today as well to swap to esim and I was again told like you that this is not possible and that i have to add a line to my account to use it on esim and that I even have to have another Rogers SIM card in the physical sim tray for it to work. I am so frustrated with them

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

BoatGuy
I've Been Here Awhile

I am desperately trying to understand this fully. I will try and be as simple and straight forward as I can.  I am supplied a sim by my company for use when travelling/home or in the US.  I would rather not carry another phone with me, so I want to understand my options regarding eSim.

 

I currently have an iPhone XS Max.  It is part of my family's 40GB ShareEverything plan.  My particular line (6085) has a small balance due on a tab.  The primary line (4919) is my wife and it has no tab.  From what I have understood on this thread, I can pay off my tab balance of about $300.   I can go to the Rogers Flagship store and request an eSim. 

 

If I get an eSim, am I still part of my share everything plan?  When I have had to switch sim cards in the past, I have not had to change my number.  Changing my number (6085) would be a deal breaker so I need to ask, can I keep my existing Rogers (6085) number?

 

Thanks for your help and a clear answer.  

 

Cheers,

John

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Good evening @sheeko & @BoatGuy,

 

You can definitely perform a SIM swap to an eSIM on a line that is on a term or no term.

You must go to a participating Rogers to purchase an eSIM ($10).

 

At this time, only Business customers can activate an eSIM Card through the Contact Centre.

If you are not a Business customer, heading to the nearest supporting retail location to activate an eSIM Card is the right thing to do.

 

We often remind our staff at retail locations that this change took effect.

Have you tried speaking with the store manager?

 

I am really sorry for any inconveniences this may have caused you.

 

RogersMaude

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

sheeko
I've Been Here Awhile
Thanks for the response. I did end up doing the swap on my second visit. On the first visit, the customer rep was really misinformed how the whole esim idea works and she was the one who said she talked to the manager and she said he confirmed what she said. After leaving the store i contacted Rogers support on Facebook who confirmed my thoughts about the possibility of the swap and that he would escalate the complaint I had so the store manager can better train their employees. The following day I went to the store again and was helped by a different rep who even though hadn’t done this before was at least willing to listen to what I had to say about how to do this from what I have been reading and it worked like a charm. I just think it is quite frustrating that a very simple thing like a sim swap needs two store visits and wasting a long time and frustration to get it to work.
Thanks.

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

brararsh
I Plan to Stick Around

Quick Question: I have a personal plan with non shared data, can I still get eSIM or eSIMs require certain plan type?

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Hello @brararsh,

 

Great question! 😁

 

So long as you have a compatible device (iPhone XR, Xs or iPhone Xs Max), you should be able to activate eSIM using any price plan. If you have a Regular Consumer account, please be sure to visit one of our select locations as specified in post #1 of this thread and they will be able to assist with the activation. (As noted in this thread, there is a cost to purchase an eSIM card which is approximately $10 + taxes).

 

If you have an enterprise or corporate cellular service plan, check with your company's telecom administrator to see if they authorize the activation of a new line using an eSIM on the corporate account to be used on the Dual Sim device. 

 

I hope this helps!

 

RogersLaura

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Hi! Any plan on expanding the available locations? (even to online?)

I don't feel like driving a 5 hours roundtrip just to get an eSIM activated. And your competitors have it available online.

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Hey @TwitchyPuppy,

 

I wouldn't want to drive that far either. Unfortunately, we don't have any further information to provide at this time. We will definitely update the Community as soon as we do. 🙂

 

RogersTim 

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

JP16
I've Been Around

Hi,

 

The April announcement states "introduce the launch of Dual SIM/eSIM  via 34 of our Flagship Rogers Retail locations". Now in July, do I still have to go to one of the Flagship Retail Store listed to switch to eSIM, or can it now happen at any Rogers Store? I cover the other pre-requisites. Let me know!

 

Thanks

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Greetings @JP16!

 

Congrats on your very first post! The introduction of Dual SIM/eSIM through Rogers is definitely an exciting addition for many of our customers! 

 

At this time, all Consumer Regular customers are still required to go into one of our 34 flagship stores to activate an eSIM card as this service option is not yet available at every location.

 

Our sincere apologies for any inconvenience this may cause. If anything changes, we'll be sure to let the Community know!

 

RogersLaura

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