11-18-2018 06:12 PM
11-19-2018 05:44 PM - edited 11-19-2018 05:48 PM
Thank you for your reply @Meggnetic!
I understand how concerning this must be.
You've mentioned that you've encountered the same problem with more than one recipient. We can rule out the issue originating from the other party.
If you're still experiencing this issue and need assistance, we can definitely have this further investigated. Please PM us @CommunityHelps so that we can proceed forward towards a solution with you.
If you're not familiar with our private messaging process, you can find instructions here.
RogersMaude
04-23-2020 11:21 AM
04-24-2020 11:25 AM - edited 04-24-2020 11:26 AM
Hello, @Georgette1
Welcome to the Rogers Community Forums!
I send a lot of pictures via Text so I can understand how frustrating it must be to experience this delay with your MMS service.
We'll need a bit more information to determine what steps to take to resolve this for you. Please provide us with the answers to the questions below:
We look forward to your response!
RogersTony
04-24-2020 01:02 PM
04-25-2020 12:15 PM - edited 04-25-2020 12:16 PM
Hello again, @Georgette1
Thanks so much for giving that a try for us. Can you confirm:
Looking forward to your reply.
RogersTony
04-27-2020 10:37 AM
04-28-2020 10:27 AM
Hello again, @Georgette1
Thank you for confirming that for us.
We will need to investigate this matter further and possibly escalate a Ticket to see if we can find a solution to this for you.
Please send a private message to @CommunityHelp so we can gather your info and get started. Not familiar with our private messaging system? No worries, Click Here.
We look forward to hearing from you soon.
RogersTony