Certain Apps Connect over Wi-Fi but not Data.

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Moderator
Moderator
Posts: 1,136

Re: Certain Apps Connect over Wi-Fi but not Data.

Hello @pgbauer,

 

Welcome to the Community!

 

We definitely want to ensure you're able to access the app at all times. Can you please confirm if your device is currently running iOS 12.2 or higher?

 

If yes, then please message us @CommunityHelps so we can send in a ticket for you. If you're not familiar with our private message system, please check out the How To Send a Private Message blog to learn more. 

 

 

 

RogersZia

Highlighted
I've Been Here Awhile
Posts: 2

Re: Certain Apps Connect over Wi-Fi but not Data.

Hello

          I am running version 13.5.1 IOS software for the iPhone 6s.

Highlighted
I've Been Around
Posts: 1

Re: Certain Apps Connect over Wi-Fi but not Data.

Hello I upgraded two phones and now I am having this issue, can someone contact me to address this issue.

 

 

Highlighted
Resident Expert
Resident Expert
Posts: 3,489

Re: Certain Apps Connect over Wi-Fi but not Data.

@DaveyGWavey : It is unlikely that anyone will contact you from this forum, which is a peer-to-peer forum where users help each other.  Please use any of the methods outlined in the "Contact Us" link below

 

https://www.rogers.com/consumer/support/contactus

 

Or PM the mods here - see how below:

 

https://communityforums.rogers.com/t5/Rogers-Community-Forums-Blog/Get-to-know-your-Community-How-To...