Sorry to hear there's confusion regarding what steps to take! I can appreciate wanting to regain the ability for your apps to connect over data as soon as possible.
Solution wise, assuming that you've recently tried uninstalling/reinstalling the application, as well as ensuring your OS is up to date, then the next step would be to reach out to us via PM @CommunityHelps. To my understanding this issue has been since been corrected at a network level so we can update your connection to the switch to see if that resolves the issue for you.
If you are not familiar with our private messaging system you can check out our Blog.
I purchased a Floureon IP camera from Amazon. I am noticing for some reason with my Iphone 7 i can not view my cameras when get notifications for motion detection on LTE. I can when on my wifi at home, or on other people’s wifi i can log into my cameras. But once i’m not on wifi, shows cameras offline, when they clearly sent, as i wouldn’t be getting notifications of motion detected if was offline? How can i fix this issue! Sricam has poor help in this issue, and so does Floureon IP camera support! Thanks