Sorry to hear there's confusion regarding what steps to take! I can appreciate wanting to regain the ability for your apps to connect over data as soon as possible.
Solution wise, assuming that you've recently tried uninstalling/reinstalling the application, as well as ensuring your OS is up to date, then the next step would be to reach out to us via PM @CommunityHelps. To my understanding this issue has been since been corrected at a network level so we can update your connection to the switch to see if that resolves the issue for you.
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