Certain Apps Connect over Wi-Fi but not Data.

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jasonpaulgaard
I've Been Around

2 weeks ago - last edited 2 weeks ago

Posts: 1

Re: Certain Apps Connect over Wi-Fi but not Data.

So, what was the solution? No one mentioned it in this thread. I'm seeing the same issue in another app now.

Works on WiFi & EXT, but not on Rogers LTE. @RogersZia 

Also working on Telus & Bell mobile networks. Please advise.

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RogersAndy
Moderator
Moderator

2 weeks ago - last edited 2 weeks ago

Posts: 77

Re: Certain Apps Connect over Wi-Fi but not Data.

Hey @jasonpaulgaard,

 

Welcome to the community!

 

Sorry to hear there's confusion regarding what steps to take! I can appreciate wanting to regain the ability for your apps to connect over data as soon as possible.

Solution wise, assuming that you've recently tried uninstalling/reinstalling the application, as well as ensuring your OS is up to date, then the next step would be to reach out to us via PM @CommunityHelps. To my understanding this issue has been since been corrected at a network level  so we can update your connection to the switch to see if that resolves the issue for you.

 

If you are not familiar with our private messaging system you can check out our Blog.

 

@RogersAndy

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