AppleCare+

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Resident Expert
Resident Expert
Posts: 745

Re: AppleCare+

@Meowmix ah that makes sense.

 

So when you upgrade and choose to keep the AC+ monthly add-on, Rogers will simultaneously deactivate the AC+ on your old phone and activate it on the new phone.  Gotcha.

 

Thanks.  



I'm a Trusted Advisor
Posts: 31,920

Re: AppleCare+

Hello @nasa25

When you do a upgrade then yes it will deactivate from one phone and be attached to another. Also remember that it will start from scratch once again when it's added to the new phone.

They can't just transfer it to the other phone. They have to deactivate it, reads it back on the line and on the new IMEI number or the phone. Sounds a bit tricky but it happens like this.
Resident Expert
Resident Expert
Posts: 745

Re: AppleCare+

@Meowmix yup I understand that AC+ is tied to the specific device serial number/IMEI and it makes sense that the 2 years start fresh when upgrading and opting for AC+.

 

I want AC+ on all my current iPhones so I guess there's nothing really to do on my part as the coverage will deactivate on the old phone and activate on the new (current) phone (and restart the 2 year period) pretty much automatically.  

 

Thanks for the help.  



Resident Expert
Resident Expert
Posts: 745

Re: AppleCare+

Also @Meowmix have you always received email confirmation from Apple when AC+ was activated on a new device (using AC+ monthly from either Rogers or Telus)?

 

AC+ is active on my gf's iPhone X.  It's been active since a couple days before we received the device which is excellent.  But she has yet to receive the email from Apple.  Probably doesn't matter much as I can see the coverage start and end date as well as the AC+ certificate number online.  But an email with the documents would be nice for information purposes.  



I'm a Trusted Advisor
Posts: 31,920

Re: AppleCare+

Hello @nasa25

I do remember Rogers sending me a document with my iPhone 7 Plus when I got it with them.

With my 8 Plus last October and with my Xs Max I got a document with the verification and certification with the agreement number and all the information needed.

As long as you see it attached on the Apple website, then you should be one. Sometimes I noticed they don't send out emails when they are supposed too.
Resident Expert
Resident Expert
Posts: 745

Re: AppleCare+

@Meowmix thanks for the help

 

Yeah I see both the coverage end date and the AC+ certificate number on the Apple support profile so I think I'm all good.  



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