@Meowmix ah that makes sense.
So when you upgrade and choose to keep the AC+ monthly add-on, Rogers will simultaneously deactivate the AC+ on your old phone and activate it on the new phone. Gotcha.
@Meowmix yup I understand that AC+ is tied to the specific device serial number/IMEI and it makes sense that the 2 years start fresh when upgrading and opting for AC+.
I want AC+ on all my current iPhones so I guess there's nothing really to do on my part as the coverage will deactivate on the old phone and activate on the new (current) phone (and restart the 2 year period) pretty much automatically.
Thanks for the help.
Also @Meowmix have you always received email confirmation from Apple when AC+ was activated on a new device (using AC+ monthly from either Rogers or Telus)?
AC+ is active on my gf's iPhone X. It's been active since a couple days before we received the device which is excellent. But she has yet to receive the email from Apple. Probably doesn't matter much as I can see the coverage start and end date as well as the AC+ certificate number online. But an email with the documents would be nice for information purposes.
Welcome to Rogers Community Forums! 😀
Thank you for posting your query in the Community. Assuming it is AppleCare+ monthly, it's a two-step process. We need to remove the AppleCare+ from your line/account and you must reach out to Apple to cancel your AppleCare+ plan. I hope this helps.
Good evening @CM-MIND,
Welcome to the Rogers Community! I completely understand your interest for the AppleCare+ Extended Warranty.
You can reach out to us to have it added to your account at the moment of your activation or device ugrade you can also do so via Apple directly. Please visit this page and click "Buy Now" on the top-right corner.
If you have questions or if you need more information, let us know!