Hi @RogersRoland ... Thats what I thought. Made the trek out to the apple store in question and got it all said and done
@Meowmix - the rep was on the phone. Even after insisting Rogers sold applecare he was adamant on that they didn't and to get RDP, so I just resigned to going to the apple store. So I don't really know who to complain to here
Good morning @Mj18!
Thank you for joining us in the Community and congratulations on your first post! 😁
Having additional device coverage is definitely a nice safety-net to have, but we understand that it's not for everyone. If you still need help with removing it from your Rogers wireless account, please send us a private message to @CommunityHelps so we can assist you further. For more information on our Private Message system, please CLICK HERE.
Just upgraded one of my lines from an 8 to an X today and got the AC+ monthly.
Anyone know what the process of getting the AC+ certificate from Apple is like these days? Will this just happen automatically after a certain number of days (i.e rogers sends the serial number info to apple and they activate the AC+)?
I know when I upgraded my other line to an X last year, it was a whole fiasco getting the AC+ activated. I had to show proof of AC+ monthly coverage to Apple's AC activations department, who then activated the coverage and sent me the coverage certificate.
Wow Rogers really stepped up it's game with this whole AC+ activation process.
Got my gf's iPhone X yesterday and set everything up. Checked her support profile and the AC+ was already active with a valid certificate number
Didn't receive the email from Apple with the certificate but that's very minor. Very pleased with this process now.
One last thought re: AppleCare+
Let's say I have an iPhone X on one of my lines, with AC+ monthly (that automatically expires after 2 years).
What happens if I were to upgrade after, say, 18 months to a new iPhone and request AC+ on that as well (and say I'd like to sell my old iPhone but keep the AC+ coverage for the next user).
Would my rogers line then have TWO AC+ monthly add-ons (one for the old iPhone and one for the new iPhone), with the first AC+ add-on dropping off automatically after 2 years from when it was added? Or can you only have one AC+ monthly add-on per line? Seems like each AC+ add-on is tied to a SPECIFIC PHONE so if you upgrade Rogers would have to add another AC+ monthly add-on to your account and tie it to the specific line.
Just something I was thinking about and felt like asking the question.......thx.