AppleCare+

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I'm a Regular
Posts: 214

Re: AppleCare+

Hi @RogersRoland ... Thats what I thought. Made the trek out to the apple store in question and got it all said and done

 

@Meowmix - the rep was on the phone. Even after insisting Rogers sold applecare he was adamant on that they didn't and to get RDP, so I just resigned to going to the apple store. So I don't really know who to complain to here Smiley Sad

I'm a Trusted Advisor
Posts: 31,979

Re: AppleCare+

Hello @jackthecompguy

You see some reps have no idea what they do or sell. They never get trained so it's a fail in the management in store. I would complain to the management and ask to speak to the district manager of that location if you like. Get them involved so they could retrain their staff in the correct information.

I would love to see training done twice a year with reps and when every new thing comes out, they get trained.
I've Been Around
Posts: 1

Re: AppleCare+

I would like to cancel monthly Applecare purchased, what should I do?
Moderator
Moderator
Posts: 175

Re: AppleCare+

Good morning @Mj18!

 

Thank you for joining us in the Community and congratulations on your first post! 😁

 

Having additional device coverage is definitely a nice safety-net to have, but we understand that it's not for everyone. If you still need help with removing it from your Rogers wireless account, please send us a private message to @CommunityHelps so we can assist you further. For more information on our Private Message system, please CLICK HERE.

 

RogersLaura

Resident Expert
Resident Expert
Posts: 757

Re: AppleCare+

Just upgraded one of my lines from an 8 to an X today and got the AC+ monthly.  

 

Anyone know what the process of getting the AC+ certificate from Apple is like these days?  Will this just happen automatically after a certain number of days (i.e rogers sends the serial number info to apple and they activate the AC+)?

 

I know when I upgraded my other line to an X last year, it was a whole fiasco getting the AC+ activated.  I had to show proof of AC+ monthly coverage to Apple's AC activations department, who then activated the coverage and sent me the coverage certificate.  



I'm a Trusted Advisor
Posts: 31,979

Re: AppleCare+

Hello @nasa25

You should be getting a email with a document attached to it showing the AppleCare certificate within 24/48hrs of activation. I know with Telus it was done immediately.
Resident Expert
Resident Expert
Posts: 757

Re: AppleCare+

@Meowmix thanks.  Hopefully Rogers got their act together with this AC+ activation stuff unlike last year.  



Resident Expert
Resident Expert
Posts: 757

Re: AppleCare+

Wow Rogers really stepped up it's game with this whole AC+ activation process.  

 

Got my gf's iPhone X yesterday and set everything up.  Checked her support profile and the AC+ was already active with a valid certificate number Smiley Happy

 

Didn't receive the email from Apple with the certificate but that's very minor.  Very pleased with this process now.  



Resident Expert
Resident Expert
Posts: 757

Re: AppleCare+

One last thought re: AppleCare+

 

Let's say I have an iPhone X on one of my lines, with AC+ monthly (that automatically expires after 2 years). 

 

What happens if I were to upgrade after, say, 18 months to a new iPhone and request AC+ on that as well (and say I'd like to sell my old iPhone but keep the AC+ coverage for the next user).

 

Would my rogers line then have TWO AC+ monthly add-ons (one for the old iPhone and one for the new iPhone), with the first AC+ add-on dropping off automatically after 2 years from when it was added?  Or can you only have one AC+ monthly add-on per line?  Seems like each AC+ add-on is tied to a SPECIFIC PHONE so if you upgrade Rogers would have to add another AC+ monthly add-on to your account and tie it to the specific line. 

 

Just something I was thinking about and felt like asking the question.......thx.   



I'm a Trusted Advisor
Posts: 31,979

Re: AppleCare+

Hello @nasa25

If you upgrade to another iPhone at any time before the contract is done on ur current account, the AppleCare will be deactivated on the phone it was originally done and it will be added on the new iPhone as long as you choose to add it on that one per month cost.

So no you won't be able to have both woth AppleCare at once unfortunately. It's either the old one use it or the new one.

The only way to do this is to do a upgrade or new activation on another line / account and have both phones with 2 AppleCares or purchase it outright from Apple.