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Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor

Hey Everyone!



Welcome back to my annual iPhone Reservation thread!  Once again its the time of the year that Apple will be announcing their new iPhone line up in a few hrs!. Once Rogers has announce when they will add the Apple iPhoneXs / Xr and Xs Max to the reservation list & the day comes follow the steps below to reserve the new device! The devices will include 3 devices, new color options and bigger displays! 

 

 

How to reserve if you’re an existing customer:

  1. Log in to My Account on Rogers.com

  2. Under Account choose Wireless.

  3. Go to Manage My Device at the bottom of the page.

  4. Click Upgrade My Device.

  5. Choose The new iPhone ( which ever model you want) as a “ Pre order

  6. Pick either Ship To Home or Ship To store (Device Reservation)

  7. Choose a phone from the Phone Model drop-down.

  1. Only phones that can be reserved will appear.



7. Review the account information next to your selection.

  1. The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.

  2. If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.

8. Select a store to pick up your phone.

9. Review the reservation details and click I AGREE to accept the Terms and Conditions.

10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.



How to reserve if you’re a new customer

  1. Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer

  2. Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)

  3. Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.

  4. Fill out the form under Personal Details and click Continue.

  5. Fill out the Payment Details for the refundable $40 reservation fee and click Continue.

  6. Select a store for device pick-up and click Continue.

  7. Review the reservation details and click I AGREE to accept the Terms and Conditions.

  8. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.



Online Statuses

Open - Phone has been reserved

In Progress - Phone is in inventory and the order is being processed

Shipped - Phone is on its way to the chosen store

Cancelled - Reservation has been cancelled



Keeping you up posted along the way

  1. You’ll receive the following confirmations:

  2. An email after completing the reservation

  3. Weekly status emails confirming you number in line on the waiting list

  4. An email when the device has been shipped to the store. (Includes a delivery tracking number)

  5. Phone call from a store representative when the device is ready for pick-up



Good things to know

  1. Phone can only be reserved, not purchased ( The purchase of the device will be done in store)

  2. You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed

  3. Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)

  4. If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.

  5. Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.

  6. If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.



Reservation Fee

What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:

  1. Your phone ships from our warehouse or

  2. You cancel your reservation online.

Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!



Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.



They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 2 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

 

now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions Cat Happy

712 REPLIES 712

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

tonyf536
I Plan to Stick Around

@Prospect

 

It was a waste. I was (and still am) #1 in queue as a business customer and my pre-order is still in "open" status. This confirms that the change in the position number is due to cancellations and that no business customer has received a 64gb Silver XS Max. Not surprised, as this happens every year to business customers. 

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

itzyabooyyy
I Plan to Stick Around

Hi all

 

I ended up cancelling my pre-order ship to home method. it took quite a lot to actually cancel the order from Rogers reps but in the end, got it done. I had pre-ordered the 256gb silver iPhone xs Max. however, a buddy of mine mentioned that he noticed online that all the apple stores in the GTA have plenty of stock on all iphone xs max options and colours. i actually just picked up my new xs Max from them. so if you really want the phone and paid outright for it like i did, it's best to check out what apple has.

 

 

enjoy!!

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

nasa25
I'm a Trusted Contributor

@itzyabooyyy you can also do a carrier upgrade at the Apple store.  So it's not totally necessary to pay full pop for the phone at Apple.  

 

For anyone that's been waiting and are remotely close to an Apple store it's a no brainer to get it from them

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

itzyabooyyy
I Plan to Stick Around
@nasa25 yes they mentioned that to me. but i'm on that christmas plan from last year and i'm not ready to give that up yet haha

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

nasa25
I'm a Trusted Contributor

@itzyabooyyy yeah if you have a sick plan it's best to keep it and just get the phone subsidy free.  Saves you more in the long run.  

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @itzyabooyyy

Great to hear! Yeah most Apple stores have stock in every 8am.

I would say with your plan as long as I could. Those plans don't came very often or at all back..

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

seee
I Plan to Stick Around
Cancelled my preorder and and reservation. Went to apple and grabbed the phone. Done.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

nasa25
I'm a Trusted Contributor

@seee

 

lol

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

rageguy
I Plan to Stick Around

I did a test order again on https://secure.rogersdirect.ca/ for a Xs Max 64GB grey. The queue status seems accurate because the new order placed me at 39/39, and my 1/38 switched to 1/39. So at this point Rogers didn't skip anyone, it's really a bunch of people canceling, and that Rogers really have no stock for Xs Max 64GB grey at all for https://secure.rogersdirect.ca/ users at all.

 

On the contrary, my https://secure2.rogersdirect.ca/order for Xs 64GB grey already arrived. So it's really just https://secure.rogersdirect.ca/ users being shafted. 

 

As a reminder, I used https://secure.rogersdirect.ca/ because it lets me keep my plan as-is, and is a corporately paid plan (work pays my monthly plan). https://secure2.rogersdirect.ca/ is for a discounted, employee paid plan (I pay monthly) and I had to change my monthly plan to the current offerings. 

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

charlo1108
I Plan to Stick Around

Im on a business plan that cannot be done at Best Buy or Apple.. My friends said they weregiven a number at Telus and regardless of number, the second friend ordered on sunday night via Telus upgrade and got it today.. the same silver 256gb max i reserved with Rogers..the first friend reserved on the first day but late in the evening so it doesn't even really matter if there are numbers, the fact is that they ordered way after, when many many people would be ahead of them and they have their phones.. end of story

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @charlo1108

Yes however I rather give proper information then misinformation on the " number".

I know 3 people that are still waiting for the 256GB Gold and 512GB Gold since pre order date. They got a email saying it's been back ordered but that's all. One cancelled yesterday and got it at a Apple store.

Again yes some carriers have stock but some don't.. I think it all depends on how many units they get and the relationship with Apple.. I do recall Rogers made a mistake with a statement last year with the iPhone 8 sales thus maybe Apple is holding back? You never know.

Either way. Patience is the key. You know the game,

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Seamusd
I've Been Here Awhile
Is it possible to open a consumer account get the phone at Apple and then migrate the account over to my business account? Just a question as it is pure impatience on my part only being 6 days since launch. I stopped at apple yesterday with stock but couldn’t carrier upgrade on the biz account. Thanks for all the info.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

riiicjcjck
I Plan to Stick Around
I wouldn’t suggest it, it’ll do a hard credit check and causes more issues than anything to do it.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

riiicjcjck
I Plan to Stick Around
Been a week since launch, #4 of 39 for the iPhone XS Max 64GB Space Grey and still OPEN on Rogersdirect.ca.

Anyone else still in the same boat as me?

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Seamusd
I've Been Here Awhile
Yep,
7 of 54.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

wetcoast56
I've Been Here Awhile
I’m #1 on the list for the Xs 256gb. Still sitting open order. I’m seeing stock lots of other places. Regretting our switch to a business account as it’s certainly not saving us any money or giving any advantages over a standard account.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

naomipayant
I Plan to Stick Around
I preordered the iphone Xs max in gold 64gb September 18th. 10 days later, here I am with no news or infos about when I could possibly get it. It’s frustrating.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @naomipayant

Its unfortunate that Rogers doesn't send emails regularaly like they have promised. This had been a issue for years.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

naomipayant
I Plan to Stick Around
Yup! I did contact a rogers management rep and he told me they had a 258 gb one in stock at their warehouse but only available for a new line! I was a bit confused and sad because I want to upgrade.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @naomipayant

Don't always believe what they say. They only see " Available" or " back order" or " out of stock ".

They have no way of seeing an actual amount and they cant limit them only for new activations.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Seamusd
I've Been Here Awhile
Went into a Rogers store and they had one 256 gig Max in stock. Canceled my pre order and did the upgrade there. Good luck to those who are waiting!
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