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Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor

Hey Everyone!



Welcome back to my annual iPhone Reservation thread!  Once again its the time of the year that Apple will be announcing their new iPhone line up in a few hrs!. Once Rogers has announce when they will add the Apple iPhoneXs / Xr and Xs Max to the reservation list & the day comes follow the steps below to reserve the new device! The devices will include 3 devices, new color options and bigger displays! 

 

 

How to reserve if you’re an existing customer:

  1. Log in to My Account on Rogers.com

  2. Under Account choose Wireless.

  3. Go to Manage My Device at the bottom of the page.

  4. Click Upgrade My Device.

  5. Choose The new iPhone ( which ever model you want) as a “ Pre order

  6. Pick either Ship To Home or Ship To store (Device Reservation)

  7. Choose a phone from the Phone Model drop-down.

  1. Only phones that can be reserved will appear.



7. Review the account information next to your selection.

  1. The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.

  2. If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.

8. Select a store to pick up your phone.

9. Review the reservation details and click I AGREE to accept the Terms and Conditions.

10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.



How to reserve if you’re a new customer

  1. Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer

  2. Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)

  3. Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.

  4. Fill out the form under Personal Details and click Continue.

  5. Fill out the Payment Details for the refundable $40 reservation fee and click Continue.

  6. Select a store for device pick-up and click Continue.

  7. Review the reservation details and click I AGREE to accept the Terms and Conditions.

  8. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.



Online Statuses

Open - Phone has been reserved

In Progress - Phone is in inventory and the order is being processed

Shipped - Phone is on its way to the chosen store

Cancelled - Reservation has been cancelled



Keeping you up posted along the way

  1. You’ll receive the following confirmations:

  2. An email after completing the reservation

  3. Weekly status emails confirming you number in line on the waiting list

  4. An email when the device has been shipped to the store. (Includes a delivery tracking number)

  5. Phone call from a store representative when the device is ready for pick-up



Good things to know

  1. Phone can only be reserved, not purchased ( The purchase of the device will be done in store)

  2. You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed

  3. Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)

  4. If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.

  5. Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.

  6. If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.



Reservation Fee

What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:

  1. Your phone ships from our warehouse or

  2. You cancel your reservation online.

Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!



Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.



They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 2 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

 

now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions Cat Happy

712 REPLIES 712

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

dlim581
I Plan to Stick Around
@ Meowmix,

Just wanted your confirmation that the Apple store can in fact sell me my Max at the subsidy price as well as maintain my corporate discount on my Premium+ plan. NOTE: I have my corporate discount code if they need it

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @kwljeremy

It may take 3-5 business days or 2 weeks to get. They have no clue what the true stock is in the warehouse.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @dlim581

I would suggest calling the Apple store and see what they tell you.

Most of the times they can but it depends on the code that's in thw account.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Radz108
I Plan to Stick Around

I was able to reserve for pickup at the Apple store for 2 silver iPhone xs max 256gb  phones. Salesperson got the phones and sept with my Rogers current plan. Paid the same amount I would have paid if I got my preordered phones from Rogers with my current plan so I’m very satisfied. Cancelled my reservation with Rogers without penalty since the reservations were still open status. 

FYI, the carrier plan reservation at the Apple store resets with new stock every day at 8-8:30am. If anyone wants to get their phone later today or Sunday, this is probably the best way right now.

now comes the ardorous task of backing up everything and reloading 😋

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

xfallen
I Plan to Stick Around

I purchased a Max at the Apple Store at the subsidy price on contract renewal with Rogers (1189$ on a Premium plan). I also had a corporate code that they applied immediately on activation so the answer is yes, you can get a subsidized iPhone and maintain your corporate discount as long as you have your code or proof of corporate employment. 

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Sammy87
I Plan to Stick Around
Finally had time to go pick up my 256gb Xs max gold today. It’s beautiful! Such a unique colour. Definitely was missing a bigger casing the bigger screen is such a beauty.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

I’m #24 — have you received your device? I was hoping they’d have shipped them Friday.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

dlim581
I Plan to Stick Around
@xfallen,

I went to my local Apple store after reserving a Max. The sales rep said the promo code won’t come into effect until 6 months later. He stated in order to keep my corporate discount without a 6 month delay, I would need to deal directly with the Rogers store that manages the corporate account of my employer. Hopefully that doesn’t apply to you.

I still bought the phone at full price with AppleCare until the one from Rogers arrives. At least I get to play around with it until then. Love the screen size and it’s what I wanted since last year. I found the X screen too small after coming from a 7 Plus.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Ducker
I Plan to Stick Around
Well, my upgrade process was a bit of an adventure...with a very happy ending.
I pre-ordered a 64GB Max in grey on the 14th for home delivery. By Wednesday, I’d decided I wanted the 256GB instead. I did another reservation, this time for a 256GB, and was 250th in line.
My 64GB arrived Friday night, and I immediately called Apple and Rogers to explore my options for a return or exchange etc.... Seemed as though it was going be at least a couple weeks before I’d get my hands on a 256GB, and I’d only have 15 days to return the 64GB. Not an ideal situation.
This morning I log onto Apple’s reserve and pickup site, and low and behold my local Apple Store has the 256 in grey that I want. I reserve it and call Rogers buyers remorse department to see if I can make a switch, which they said I can.
Upon arrival to the Apple Store, I simply call Rogers back, they remove the 64GB from my account and I re-upgrade to the 256GB. Easy peasy. I just have to send the 64GB back via UPS using the label Rogers emailed me. Took about 45mins, and I walked out with my new phone. I paid the unsubsidized portion on both phones, and will get a refund on the first when Rogers receives it in the mail next week.
What a phone this is. Crazy beautiful and lightning fast. Was using an iPhone 7 Plus, so the difference is enormous.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

crlnsv
I Plan to Stick Around

Well, well, well. It's Monday morning, the store that has my phone opens in 19 minutes. Fingers crossed that I get a phone call to come pick it up, it's like all of my frustration this weekend simmered and now I can't stand the sight of my 6S. I want my new toy!

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

itzyabooyyy
I Plan to Stick Around
here's hoping! i'm still waiting to get a shipping email from rogers!! waiting is the hardest part!

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @crlnsv

Hope it goes without a hitch!!

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

crlnsv
I Plan to Stick Around
I got the call! Unless the rep calls me back later today because I didn’t pass the credit check (as if), I’ll have my new phone tonight!

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

nasa25
I'm a Trusted Contributor

@crlnsv congrats.  Enjoy the new phone.  

 

I was playing around with my buddies Xs Max yesterday.  That screen is beautiful.  I was jealous lol

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

riiicjcjck
I Plan to Stick Around
Anyone who’s placed an order through Rogersdirect.ca get any sort of movement in their orders? Just curious, that’s all.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

rageguy
I Plan to Stick Around

Still #1 and Open. 

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

riiicjcjck
I Plan to Stick Around
Interesting, and funny as I spoke to a rep and he said that as long as consumer keeps getting orders back-ordered, those would go first before any business customer reservation... not sure if that’s true, or what.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

tristanpaglia
I Plan to Stick Around
@riicjcjck I ended up picking one at the apple store. They have lots in stock. I canceled mine from Rogersdirect

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

nasa25
I'm a Trusted Contributor

I just checked the apple reservation system and seems like stock is pretty plentiful.

 

If you're doing a reserve and pick up in a rogers store, I don't see any reason whatsoever why you wouldn't just pick it up in the apple store instead, as opposed to waiting for rogers to fulfill the reservation.  Plus it reduces the strain on the remaining queue.  

 

Now if you want ship to home/have the cost added to your monthly rogers bill, that's a different story (as you'd have to pay the unsubsidized portion of the phone up front at both the rogers store and apple store)

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

rageguy
I Plan to Stick Around

For people with a corporately paid plan where the company pays the bills, I'm not quite sure if Apple Store can process that though. For people with a personally paid but corporate/business discounts applied, perhaps. 

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

seee
I Plan to Stick Around
Well I’m down to #6 and still open status
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