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Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor

Hey Everyone!



Welcome back to my annual iPhone Reservation thread!  Once again its the time of the year that Apple will be announcing their new iPhone line up in a few hrs!. Once Rogers has announce when they will add the Apple iPhoneXs / Xr and Xs Max to the reservation list & the day comes follow the steps below to reserve the new device! The devices will include 3 devices, new color options and bigger displays! 

 

 

How to reserve if you’re an existing customer:

  1. Log in to My Account on Rogers.com

  2. Under Account choose Wireless.

  3. Go to Manage My Device at the bottom of the page.

  4. Click Upgrade My Device.

  5. Choose The new iPhone ( which ever model you want) as a “ Pre order

  6. Pick either Ship To Home or Ship To store (Device Reservation)

  7. Choose a phone from the Phone Model drop-down.

  1. Only phones that can be reserved will appear.



7. Review the account information next to your selection.

  1. The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.

  2. If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.

8. Select a store to pick up your phone.

9. Review the reservation details and click I AGREE to accept the Terms and Conditions.

10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.



How to reserve if you’re a new customer

  1. Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer

  2. Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)

  3. Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.

  4. Fill out the form under Personal Details and click Continue.

  5. Fill out the Payment Details for the refundable $40 reservation fee and click Continue.

  6. Select a store for device pick-up and click Continue.

  7. Review the reservation details and click I AGREE to accept the Terms and Conditions.

  8. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.



Online Statuses

Open - Phone has been reserved

In Progress - Phone is in inventory and the order is being processed

Shipped - Phone is on its way to the chosen store

Cancelled - Reservation has been cancelled



Keeping you up posted along the way

  1. You’ll receive the following confirmations:

  2. An email after completing the reservation

  3. Weekly status emails confirming you number in line on the waiting list

  4. An email when the device has been shipped to the store. (Includes a delivery tracking number)

  5. Phone call from a store representative when the device is ready for pick-up



Good things to know

  1. Phone can only be reserved, not purchased ( The purchase of the device will be done in store)

  2. You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed

  3. Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)

  4. If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.

  5. Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.

  6. If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.



Reservation Fee

What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:

  1. Your phone ships from our warehouse or

  2. You cancel your reservation online.

Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!



Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.



They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 2 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

 

now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions Cat Happy

712 REPLIES 712

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Prospect
I Plan to Stick Around

@Meowmix

 

So Apple never gave the carriers 512GBs for launch?

 

I did a hardware reservation on pre-order day at 6 AM.

 

Was in the single digits and status still open.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @Prospect

My old Best Buy store manager that's a district manager now here in Toronto has had numours of calls from stores which many have complained that they didn't get their 512GB pre order from them.. Even they haven't received any. Only for a demo and that's it.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

crlnsv
I Plan to Stick Around

All right, the store called me and they have my phone. They're passing it over to my rep to get my account set up. It was supposedly ready to go on Monday when she first called me to confirm everything, so hopefully I get another call today and I can go pick it up. Fingers crossed. I've bombarded her with enough emails that she knows I'm not exactly patient lol

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @crlnsv

Great to hear that they have it! Hopefully u can get it today!

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

xfallen
I Plan to Stick Around

I was able to pick up my new iPhone XS Max 256gb Space Grey at the Apple Store, following a reservation I did on pre-order day! I was in the Apple Store at 1PM and walked out with my phone activated at 1:45PM.


If I can give a piece of advice for those doing a contract renewal with Rogers and who are benitifing from a corporate discount. If you are renewing on the same plan and wish to keep your corporate discount, you need to get in touch with Rogers corporate customer service before heading in the Apple Store to get your phone. 

I was first told that because I had a corporate discount and that they needed to validate my proof of employment, they couldn't give the phone to me right away. I then negotiated and asked if I could get the phone and validate my proof of employment later on my next bill to which they agreed. Basically I had to send an email with a proof (paystub, ID card with photo etc) and they gave me a code for the Rogers rep in store to activate the discount.

 

Other than that I had 0 issue, the renewal was very clear to me and they also had a 2gb bonus special. I was on a 10gb share everything plus plan so I am now getting 12 gb for the same price. In total, the device - subsidy + applecare for 2 years was about 1600$. I've had issues ordering with the Rogers reservation system in the past which is why I took a chance this year of ordering with the Apple system and it went pretty smoothly. 

 

Good luck to everyone else who's waiting on their new iPhone!

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

tristanpaglia
I Plan to Stick Around
@Meowmix any reason why tons of people got skipped on the business side?

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @tristanpaglia

Hmm I don't know really. I wonder if something is wrong with the system or

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

tristanpaglia
I Plan to Stick Around
@riiicjcjck any update on yours? I definitely got skipped

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

impmarion
I Plan to Stick Around

Small business account here!

Reservation spot was written as 1 of 118 this AM, status as open.

Checked back again in the PM, reservation spot is now at 1 of 60 (?), status still as open.

I call Rogers, the guy tells me "the reservation spot number doesn't mean anything"

Right...

Anyway, ask him why the amount of reservations have changed, he says "well since the reservation number doesn't actually mean anything, those people could have been before you"

A plethora of great answers, honestly.

 

I call back and get someone else.

They told me I should get news Monday or Tuesday.

So we shall see Monday or Tuesday I guess!

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor

Hello @impmarion

LMAO what? Man these reps don't know much do they...

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

tristanpaglia
I Plan to Stick Around
Same thing happened to me went from 4/132 to 4/57. What’s happening! Rogers is useless

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Timcooper
I Plan to Stick Around
Well another year on the forum and I know a lot of enthusiasts are frustrated by the reservation system as it is. I just wanted to let you know that it worked perfectly for me. New IPhone Xs Max in hand all setup and running

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Daveftw
I Plan to Stick Around

HOLY MOLY MOTHER OF STEVE JOBS.

 

This is my first time touching an iphone X in person, seeing holding playing. Just setting up my Iphone XS MAX right now.

 

I'm in total love. 

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @Daveftw

Right!? This is huge and fast! Lol

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @Timcooper

Great to hear! I just finished setting mine up!

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Daveftw
I Plan to Stick Around

I'm just utterly blown away at how gorgeous this thing is. Never in a million years did I think I would be spazzing out alone in the office over a cell phone of all things

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

nintenchris123
I Plan to Stick Around
I’m having a nightmare. First UPS don’t bother knocking on my door and are taking it to the UPS drop off point for me to pick up. That was 4 hours ago and the drop off point is five mins from my front door. They lie.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @nintenchris123

Canada Post did that this morning with my iPhone. I called and thankfully the manager was able to get the warehouse to call the driver and bring it back.

Unfortunately UPS has a different policy and same with Canada post. They drop off the packages and their locations around 6-8pm. They don't go earlier then that due to having other shipments that they need to deliver.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

nintenchris123
I Plan to Stick Around
Ah right. I might just go sit in front of the store then. Problem is it’s a really shady store ugh

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @nintenchris123

Bring someone with you just incase anything happens

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

dlim581
I Plan to Stick Around
I’m number 4 for a SG XS Max 512GB and my status still says open
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