I was able to pick up my new iPhone XS Max 256gb Space Grey at the Apple Store, following a reservation I did on pre-order day! I was in the Apple Store at 1PM and walked out with my phone activated at 1:45PM.
If I can give a piece of advice for those doing a contract renewal with Rogers and who are benitifing from a corporate discount. If you are renewing on the same plan and wish to keep your corporate discount, you need to get in touch with Rogers corporate customer service before heading in the Apple Store to get your phone.
I was first told that because I had a corporate discount and that they needed to validate my proof of employment, they couldn't give the phone to me right away. I then negotiated and asked if I could get the phone and validate my proof of employment later on my next bill to which they agreed. Basically I had to send an email with a proof (paystub, ID card with photo etc) and they gave me a code for the Rogers rep in store to activate the discount.
Other than that I had 0 issue, the renewal was very clear to me and they also had a 2gb bonus special. I was on a 10gb share everything plus plan so I am now getting 12 gb for the same price. In total, the device - subsidy + applecare for 2 years was about 1600$. I've had issues ordering with the Rogers reservation system in the past which is why I took a chance this year of ordering with the Apple system and it went pretty smoothly.
Good luck to everyone else who's waiting on their new iPhone!
Small business account here!
Reservation spot was written as 1 of 118 this AM, status as open.
Checked back again in the PM, reservation spot is now at 1 of 60 (?), status still as open.
I call Rogers, the guy tells me "the reservation spot number doesn't mean anything"
Anyway, ask him why the amount of reservations have changed, he says "well since the reservation number doesn't actually mean anything, those people could have been before you"
A plethora of great answers, honestly.
I call back and get someone else.
They told me I should get news Monday or Tuesday.
So we shall see Monday or Tuesday I guess!
HOLY MOLY MOTHER OF STEVE JOBS.
This is my first time touching an iphone X in person, seeing holding playing. Just setting up my Iphone XS MAX right now.
I'm in total love.