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Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor

Hey Everyone!



Welcome back to my annual iPhone Reservation thread!  Once again its the time of the year that Apple will be announcing their new iPhone line up in a few hrs!. Once Rogers has announce when they will add the Apple iPhoneXs / Xr and Xs Max to the reservation list & the day comes follow the steps below to reserve the new device! The devices will include 3 devices, new color options and bigger displays! 

 

 

How to reserve if you’re an existing customer:

  1. Log in to My Account on Rogers.com

  2. Under Account choose Wireless.

  3. Go to Manage My Device at the bottom of the page.

  4. Click Upgrade My Device.

  5. Choose The new iPhone ( which ever model you want) as a “ Pre order

  6. Pick either Ship To Home or Ship To store (Device Reservation)

  7. Choose a phone from the Phone Model drop-down.

  1. Only phones that can be reserved will appear.



7. Review the account information next to your selection.

  1. The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.

  2. If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.

8. Select a store to pick up your phone.

9. Review the reservation details and click I AGREE to accept the Terms and Conditions.

10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.



How to reserve if you’re a new customer

  1. Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer

  2. Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)

  3. Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.

  4. Fill out the form under Personal Details and click Continue.

  5. Fill out the Payment Details for the refundable $40 reservation fee and click Continue.

  6. Select a store for device pick-up and click Continue.

  7. Review the reservation details and click I AGREE to accept the Terms and Conditions.

  8. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.



Online Statuses

Open - Phone has been reserved

In Progress - Phone is in inventory and the order is being processed

Shipped - Phone is on its way to the chosen store

Cancelled - Reservation has been cancelled



Keeping you up posted along the way

  1. You’ll receive the following confirmations:

  2. An email after completing the reservation

  3. Weekly status emails confirming you number in line on the waiting list

  4. An email when the device has been shipped to the store. (Includes a delivery tracking number)

  5. Phone call from a store representative when the device is ready for pick-up



Good things to know

  1. Phone can only be reserved, not purchased ( The purchase of the device will be done in store)

  2. You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed

  3. Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)

  4. If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.

  5. Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.

  6. If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.



Reservation Fee

What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:

  1. Your phone ships from our warehouse or

  2. You cancel your reservation online.

Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!



Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.



They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 2 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

 

now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions Cat Happy

712 REPLIES 712

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Radz108
I Plan to Stick Around

I don’t think people are getting skipped. I believe are concealing their preorders. My status is still open but my number is going down. There is really a stock issue with the phones. Went to my Rogers store locally where I am supposed to pick up my preordered phones. They received no silver phones. All they got so far was space grey and gold. They had 64gb only in stock. They are expecting another shipment of phones around 12 to 3pm. The sales guy took my number and will call if they get any more 256gb phones. At this point, I don’t care of color, just any 256gb phone. We will see how it goes.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Radz108
I Plan to Stick Around
I meant cancelling their preorders. Probably picked one up at the store

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

nasa25
I'm a Trusted Contributor
It doesn’t make any sense that like half the people in the business queue picked one up at the store in the past 4-5 hours.

That’s highly implausible

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

lenabanana
I've Been Here Awhile

I prepaid and ordered mine to home, got an email saying changes were made to my account yesterday - and no shipping email. However my phone was delivered about an hour ago and is currently in my hand restoring from icloud.
Good luck to all those still waiting. 
(I ordered early Friday afternoon)

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

bsnider001
I Plan to Stick Around

@nasa25 wrote:
Tons of shenanigans going on I see.

Every year it’s easier to just reserve at the Apple store and get it there. Either that or chose the Rogers ship to home option.

Reserve for pickup at a Rogers store is by far the worst option imo

Weird to see all these issues... I did a ship to store option a day after pre-orders went live (on September 15th) and my phone was in my hands by 8:20 am this morning (September 21st), with everything configured and sorted out.

 

I'm not saying everyone would have no issues, but seems like for a large company Rogers (or maybe even Apple) might have some explaining to do...

 

One of my friends did go the Apple Store route instead for his upgrade and he was out of there before 8:30 am as well. (Our mall is lucky enough to have an Apple Store and Bell/Rogers/Telus stores as well, plus several small cell phone kiosks.)

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

crlnsv
I Plan to Stick Around
@nasa25

I sent her an email but the store is pretty far and I’ll have to rent a car to get there, I don’t want to drive down there for nothing. If she hasn’t replied in a couple of hours I’ll try calling her.

Update: she replied to my email saying they’ll contact me as soon as they get my phone. I was #5 in queue and it shipped on Tuesday. I’m pretty annoyed right now.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

nasa25
I'm a Trusted Contributor
Rogers always has TONS of systems/IT issues. Yes they’re a big company but theyre also a penny pinching company.

They’d rather make their customers suffer than spend a few bucks to ensure a successful launch.

Case in point - head over to the Apple Watch activation thread.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

nasa25
I'm a Trusted Contributor
@crlnsv

Tell her the store has your phone and you want it today. Don’t let her off the hook. She should be doing her job even though it’s friday and people like to slack on Friday’s.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

tristanpaglia
I Plan to Stick Around

@Radz108 Business line is separate from consumer. Business accounts can't walk into the rogers store. Its done online and shipped to your house.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

kkk777
I Plan to Stick Around
I’m curious how I was # 12 for the XS Max 64 space grey on pre order morning ... and my store has not received my phone yet. Past years I would be in the # 80s and got my phone on launch. Just doesn’t seem right to me....

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

kkk777
I Plan to Stick Around
I just called them again, guy checked the list and said I’m not on it.. I said that’s impossible i was # 12 on pre order morning and the phone shipped Tuesday night

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

crlnsv
I Plan to Stick Around
@nasa25

I’m not 100% sure they have my phone though. Logic says they do, but I got no confirmation.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

nasa25
I'm a Trusted Contributor
@crlnsv

Oh if that’s the case then best you can do is ask her to please check and ensure whether or not they have your phone. Just tell her you were looking forward to having it on launch day. If she’s nice and wants to keep you as a happy customer, she will go the extra mile (hopefully).

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

crlnsv
I Plan to Stick Around
@nasa25

Her email was pretty terse so I’ll sit this one out and wait. It’s just a phone, eh?

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

nasa25
I'm a Trusted Contributor
I suppose but Rogers reps know that most people want their iPhones ASAP. Least she can do is ensure she’s done everything she can to make that happen.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @crlnsv

Hmm that makes no sense. They don't even have 1 walk in for u? Yours should have been there unless someone misplaced it somewhere. Hmm

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

xtechx
I Plan to Stick Around

@Prospect wrote:

Did anyone order an XS Max 512GB?

 

I was single digits for Space Gray and Gold, and neither have moved.


Yeah. I'm #5 for silver, order is still open, and number hasn't changed.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

crlnsv
I Plan to Stick Around
@Meowmix

I called again and got the girl to tell me that they got a lot of phones but that if they haven’t called me yet, there’s nothing she can do. Basically I might be at the bottom of the box or not there at all but no one’s eager to help me with anything.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @Prospect

No Rogers store and Telus got The 512GB model. Best Buy only for 2 each. They didn't order many / didn't receive many as most of the pre orders were for the 64GB / 256GB.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor

Hello @nasa25

Just my luck eh? So Canada post didn't even bother to knock on the door or ring the door bell. I checked my camera and they left me a notice slip. Meanwhile the front door was open from the inside and the didn't even bother at all.

Called Canada post and manager said she spoke to the depot and they will get the driver to come back. Doubt it but we shall see.. I'm pretty upset with Canada post. This isn't the first time. Lol


EDIT - Just as I was typing this they dropped it off. The girl gave me some lame excuse

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

nasa25
I'm a Trusted Contributor
@Meowmix

Glad to hear you got your phone. Enjoy!
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