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Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor

Hey Everyone!



Welcome back to my annual iPhone Reservation thread!  Once again its the time of the year that Apple will be announcing their new iPhone line up in a few hrs!. Once Rogers has announce when they will add the Apple iPhoneXs / Xr and Xs Max to the reservation list & the day comes follow the steps below to reserve the new device! The devices will include 3 devices, new color options and bigger displays! 

 

 

How to reserve if you’re an existing customer:

  1. Log in to My Account on Rogers.com

  2. Under Account choose Wireless.

  3. Go to Manage My Device at the bottom of the page.

  4. Click Upgrade My Device.

  5. Choose The new iPhone ( which ever model you want) as a “ Pre order

  6. Pick either Ship To Home or Ship To store (Device Reservation)

  7. Choose a phone from the Phone Model drop-down.

  1. Only phones that can be reserved will appear.



7. Review the account information next to your selection.

  1. The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.

  2. If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.

8. Select a store to pick up your phone.

9. Review the reservation details and click I AGREE to accept the Terms and Conditions.

10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.



How to reserve if you’re a new customer

  1. Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer

  2. Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)

  3. Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.

  4. Fill out the form under Personal Details and click Continue.

  5. Fill out the Payment Details for the refundable $40 reservation fee and click Continue.

  6. Select a store for device pick-up and click Continue.

  7. Review the reservation details and click I AGREE to accept the Terms and Conditions.

  8. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.



Online Statuses

Open - Phone has been reserved

In Progress - Phone is in inventory and the order is being processed

Shipped - Phone is on its way to the chosen store

Cancelled - Reservation has been cancelled



Keeping you up posted along the way

  1. You’ll receive the following confirmations:

  2. An email after completing the reservation

  3. Weekly status emails confirming you number in line on the waiting list

  4. An email when the device has been shipped to the store. (Includes a delivery tracking number)

  5. Phone call from a store representative when the device is ready for pick-up



Good things to know

  1. Phone can only be reserved, not purchased ( The purchase of the device will be done in store)

  2. You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed

  3. Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)

  4. If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.

  5. Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.

  6. If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.



Reservation Fee

What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:

  1. Your phone ships from our warehouse or

  2. You cancel your reservation online.

Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!



Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.



They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 2 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

 

now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions Cat Happy

712 REPLIES 712

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

nasa25
I'm a Trusted Contributor
Lol two weeks ago I got a series 3 Nike Apple Watch wifi plus cellular on sale. Saved $130 on the regular price.

Even with the series 4 out the series 3 only dropped in price by like 20-40 bucks. That’s basically nothing.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @Daveftw

I sold my AW3 LTE to my buddy at work for $175. Lol. He doesn't have much money or electronics so I did him a favour lol. I got that one in December via Telus haha.

Now I'm heeding over to get then AW4 Black Stainless Steel Case with Space Black Milanese Loop 44MM model from them.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

itzyabooyyy
I Plan to Stick Around

Ah, okay. i got the silver XS Max and i've been hearing that they are delayed, so i was just wondering. Ugh, i know... i have the series 3 as well and really want the series 4, but can't justify the switch LOL

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

nasa25
I'm a Trusted Contributor
@itzyabooyyy

No need to switch! I’m keeping my series 3 Nike edition for home/leisure and sports. My series 4 will be for daily office wear.

2 watches are better than one! Lmao

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

nintenchris123
I Plan to Stick Around
Hurry up mr UPS man! Anyone have UPS show up with their phone yet?

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

nasa25
I'm a Trusted Contributor
Lol my UPS guys comes by at like 5pm most times. If someone gets such an early delivery I’d count them as being pretty lucky.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

nintenchris123
I Plan to Stick Around
I live in the upper west side of Toronto, I’m normaly pretty lucky with earlier delivery’s

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

I’m still waiting on the email saying it’s been shipped .......

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Ehum27
I'm Here A Lot

So I got an e-mail Sept. 20th from Rogers (donotreplyTEC@rci.rogers.com) which stated I made changes to my account. Attached was 3 PDFs. (Wireless agreement, Rogers Term of service and Key order information)

 

My order was placed Sept. 15th. My co-worker placed his order Sept 19th and got the same e-mail as mine above and he also got an e-mail last night saying his order has been sent and he has the tracking number. He will get his phone today. We ordered the same phone and ship to home. So what gives? Is there anyone I could contact be able to see why my phone has not been shipped?

 

 

 

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Sounds similar to me. Will just have to wait

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

impmarion
I Plan to Stick Around

Still nothing on the small business side for me...anyone have any movement on their end for small business?

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @Ehum27

As explained before.. No one has access to that.. Not even the Rogers rep.. The system is a self serve option and only the warehouse can see it but they don't speak to customers.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

@Meowmix
I know you have said no one has access. But how would Rogers know if there is an issue with their system? Must be a way to flag them to at least look into why the system is not working correctly.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @Ehum27

The back end team and warehouse does only. They can have a memo sent to them via a management team however it takes 1-2 business days for them to look at that and check it out

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

tonyf536
I Plan to Stick Around

Nope, mine still says open. 

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

seee
I Plan to Stick Around
Wonderful news! Reservation went for number 9 to 8! Lol. Seems like Max sizes are going to be delayed.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

jrcm
I'm Here A Lot
Hi Everyone,

I just received my phone today! It was just delivered to me via Ship To Home method.

I am so happy and excited to unbox it when I get home from work.

Good luck everyone!

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Iphoneboy18
I've Been Around

Which model did you order and when? I ordered the Silver 256 Max at 8 a.m. on the 14th from Rogers and haven't had any emails beyond the "we received your order" immediately after I ordered it.  No shipment notification or anything. I'm having it shipped to Orangeville Ontario. Is anyone else in a similar situation to me?

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

tristanpaglia
I Plan to Stick Around

@impmarion nope still havent moved, position #4

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Radz108
I Plan to Stick Around

Anyone know if the silver iPhone xs max are delayed?

wnet to the Rogers Plus store yesterday to ask if the launch will go on schedule and if they heard any delays with stock. The rep said they did not hear anything from head office and things were going as planned. He had some phones come in and expecting more today. I’ll check this lunch time time and see. Also , they already displayed some of the new iPhone cases so I got a clear speck presidio case and got my wife a sparkle clear otter box symmetry case. Thought I get them then rather than when we get the phones since they might be sold out by then.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @Iphoneboy18 @Radz108

Most Telus stores haven't received any silver. Most are gold and space gray. Seems like the silver one is on a delay of some sort.
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