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Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor

Hey Everyone!



Welcome back to my annual iPhone Reservation thread!  Once again its the time of the year that Apple will be announcing their new iPhone line up in a few hrs!. Once Rogers has announce when they will add the Apple iPhoneXs / Xr and Xs Max to the reservation list & the day comes follow the steps below to reserve the new device! The devices will include 3 devices, new color options and bigger displays! 

 

 

How to reserve if you’re an existing customer:

  1. Log in to My Account on Rogers.com

  2. Under Account choose Wireless.

  3. Go to Manage My Device at the bottom of the page.

  4. Click Upgrade My Device.

  5. Choose The new iPhone ( which ever model you want) as a “ Pre order

  6. Pick either Ship To Home or Ship To store (Device Reservation)

  7. Choose a phone from the Phone Model drop-down.

  1. Only phones that can be reserved will appear.



7. Review the account information next to your selection.

  1. The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.

  2. If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.

8. Select a store to pick up your phone.

9. Review the reservation details and click I AGREE to accept the Terms and Conditions.

10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.



How to reserve if you’re a new customer

  1. Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer

  2. Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)

  3. Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.

  4. Fill out the form under Personal Details and click Continue.

  5. Fill out the Payment Details for the refundable $40 reservation fee and click Continue.

  6. Select a store for device pick-up and click Continue.

  7. Review the reservation details and click I AGREE to accept the Terms and Conditions.

  8. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.



Online Statuses

Open - Phone has been reserved

In Progress - Phone is in inventory and the order is being processed

Shipped - Phone is on its way to the chosen store

Cancelled - Reservation has been cancelled



Keeping you up posted along the way

  1. You’ll receive the following confirmations:

  2. An email after completing the reservation

  3. Weekly status emails confirming you number in line on the waiting list

  4. An email when the device has been shipped to the store. (Includes a delivery tracking number)

  5. Phone call from a store representative when the device is ready for pick-up



Good things to know

  1. Phone can only be reserved, not purchased ( The purchase of the device will be done in store)

  2. You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed

  3. Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)

  4. If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.

  5. Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.

  6. If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.



Reservation Fee

What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:

  1. Your phone ships from our warehouse or

  2. You cancel your reservation online.

Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!



Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.



They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 2 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

 

now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions Cat Happy

712 REPLIES 712

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

lhughes87
I've Been Around

I was also up early to pre-order with no luck (reminds me of trying to buy any tickets on Ticketmaster!) and I find it funny how I am able to order from Bell with no issues.

Also it shows to call Rogers but then you cannot pre-order over the phone? Rogers seems to have messed this one up.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

novy89
I Plan to Stick Around

Then they should improve their servers to handle all the traffic.  I'm a long time paying customer to Rogers.  I signed up for another 2 year plan just so that I could pre-order this new phone first thing this morning so that I would receive it on launch day.  Now I'm out of luck.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor

Hello @lhughes87

 

Its always been like this. Every year there is issues and the call center can not pre order or reserve a phone for you. 

 

 

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @novy89

The only way to sign a new 2yr term is if you do the upgrade the time you make changes.

Changing plans does NOT start a new contract. So unless the agent did something, you shouldnt have a new contract unless u upgraded already to the new iPhone.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor

Hello @nasa25

So fixed my data issues and gave me back the 19GB +2GB for $5 more. Took that lol.

So i used their Platinum plan which was $115 to get the device on the low price. she noticed the huge price jump and  she changed it to $95 for me. Was paying $75 before hand so its not a big difference now!

All in all i got the iPhone XS Max 64GB for $260 tax in and was able to keep my plan and lower the new one lol

 

My Ship date shows Sept 20th and can take 1-5 days to be delivered. ( However they rush them out) 

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

brararsh
I Plan to Stick Around
I did upgrade online and got the email confirmation right away.
In the email, there is no order number.
How can I track my order?
Here is the email from orderconfirmation@rogers.com

Thank you for choosing Rogers!

We are processing your order for (XXX) XXX-0058

Order date: Sep 14,2018
New device : iPhone XS Max 256GB Gold
Your plan : Talk & Text 6GB - Prem+ Tab

You will receive a shipment confirmation email with a courier tracking number once your device has shipped.

You will also receive additional details regarding your wireless service agreement.

We will contact you if we require any further information.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor

Hello @brararsh

AS explained on Page 1 Post 1 and many other posts i have said this.

If you picked ship to home pre orders you will NOT be able to track the progress or status. They will send you a email when its shipped and that will include the Order number as well.

 

Doing a reservation to store pick up does not give you a order number either (
 only a unique one for the warehouse to know which was is for store pick ups thats all). The ship to store orders however can track their status and have a Que #

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

impmarion
I Plan to Stick Around

Confused a bit - I have a small business account and I was able to successfully pre-order the XS Max this morning.

I got an "Order Received" e-mail after I placed my pre-order. When I check the status there's this column called "Reservation Spot #" - what is this? Is all info present normal? Screen Shot 2018-09-14 at 9.27.09 AM.pngAlso, when am I supposed to get news of any updates since it's being shipped to me? Picture attached!

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor

Hello @impmarion

I explained this on Page 1, Post1..

#1-16 means that you are #1 out out of the 16 business customers that order this device.

Yes the next email will be a shipped email with a tracking number. The only other time they will email you is if the device is in backorder and will let you know.

 

Yes all info is correct. 

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

SlyM
I Plan to Stick Around
@nasa25

Do you mind me asking what is the platinum plan is that you have? Just an old one you’ve carried over each renewal? I’m just on a share everything “legacy” plan when I carried over the first offering of 6gb, but 19gb?!? 😯 Currently have 2 lines and may add a 3rd and don’t really wanna pay through he nose. LOL

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor

Hello @SlyM

I think you meant to reply to me lol.

Telus has the Platinum plans. Rogers has Ultra. They are higher plan tiers which cost more but the device price upfront is lower.

You need to check the Ultra plans on the Rogers site and see which one is suited for you.

Yeah i have 19GB+2Gb ( 21GB in total) as of this morning. $95 voice, $75 data, AppleCare $11, Paying $176 +taxes  but its worth it since it included AppleCare and such

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

ziglaub
I Plan to Stick Around
Could anyone tell me what time the reservations opened this morning?

Thanks!

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @ziglaub

It opened at 6am EST.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

ziglaub
I Plan to Stick Around
But I saw it opened even before 5:00!

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @ziglaub

Yes that is correct. I bypassed the first posts saying it opened early.

It opened at 5am it seems like. An hr early then what the Rogers reps said on the forums.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

tonyf536
I Plan to Stick Around

Looks like it opened closer to 5:00AM. I got position 1 for a 64GB Silver XS Max under business account. Will keep you guys posted when it gets escalated/shipped. Last year I was position 4 and got the phone a day after launch. 

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @tonyf536

Yes i seen the messages saying that it opened early ( did not see those in the AM).

Great to hear! Hope you get it at launch!

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

nasa25
I'm a Trusted Contributor
@Meowmix

Glad to hear you got a good deal. Enjoy the phone!

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

novy89
I Plan to Stick Around

I'm almost ready to give up!  I still can't get through the process

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @novy89

I really dont know what to tell you. Maybe something with the account is causing it to not go though.

A plan change on the account does not renew the account and start a 2yr term. That will only happen if you do a upgrade.

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

chris1231
I've Been Around

Does anyone know if I change my pickup location, will I lose my place in line?

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