Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

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I'm a Trusted Advisor
Posts: 31,984

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Hello @ziglaub

It opened at 6am EST.
I Plan to Stick Around
Posts: 106

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

But I saw it opened even before 5:00!
I'm a Trusted Advisor
Posts: 31,984

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Hello @ziglaub

Yes that is correct. I bypassed the first posts saying it opened early.

It opened at 5am it seems like. An hr early then what the Rogers reps said on the forums.
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I Plan to Stick Around
Posts: 18

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Looks like it opened closer to 5:00AM. I got position 1 for a 64GB Silver XS Max under business account. Will keep you guys posted when it gets escalated/shipped. Last year I was position 4 and got the phone a day after launch. 

I'm a Trusted Advisor
Posts: 31,984

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Hello @tonyf536

Yes i seen the messages saying that it opened early ( did not see those in the AM).

Great to hear! Hope you get it at launch!
Resident Expert
Resident Expert
Posts: 758

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

@Meowmix

Glad to hear you got a good deal. Enjoy the phone!


I Plan to Stick Around
Posts: 28

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

I'm almost ready to give up!  I still can't get through the process

I'm a Trusted Advisor
Posts: 31,984

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Hello @novy89

I really dont know what to tell you. Maybe something with the account is causing it to not go though.

A plan change on the account does not renew the account and start a 2yr term. That will only happen if you do a upgrade.
I've Been Around
Posts: 1

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

Does anyone know if I change my pickup location, will I lose my place in line?

I Plan to Stick Around
Posts: 28

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

At the end of the day, I can't get the phone pre-ordered regardless of what the plan is, I called rogers last night and they gave me more data and a deal on my plan and said I was all set for pre-order in the morning.  Now I can't process the pre-order, and when I call customer service, technical support, billing, or online chat, nobody can resolve the issue for me.  That's a huge problem and I'm getting more dissatisfied by the minute.