No, not at all. And I called customer service they said the order stats is conformed..
Indeed, suddenly received a phone call from UPS saying that the shipping information is missing a building number so the guy couldn't delivered the phone to me.. and now I have to wait to next Tuesday to picked up my phone in the ups store.
Hi - I placed my order online November 20 (iPhone X 256GB Silver) and watched my status go from #708 on November 20, to #22 on December 11 and finally to an IN PROGRESS status on December 19. Since then, nothing. I called Rogers and got re-routed to 5 different people, before an annoyed-sounding Rogers rep told me they have zero iPhone X 256GB in stock and so I should suck it up and wait, or cancel my order. Is it reasonable that I've been stuck in IN PROGRESS with no updates from Rogers for more than 2 weeks? Any chance my order has been lost?
Thanks for the reply. Incredibly, after whining on this board, I got a call from the local Rogers store telling me my phone had just arrived. Picked it up 10 minutes ago.
I'm really struggling with Rogers lately and I'm looking for some advice. I'm a corporate customer and ordered the iPhone X on pre-order using the RogersDirect site. Realizing that I'd want AC+ I called in to confirm the process where I was told that I needed to call back when I received the phone to add the coverage. I did this and it was added to my account and charged for the month. After 3 weeks I emailed them as I hadn't received the proof of enrollment whereby they cancelled the coverage as it apparently had to be made on the device order date. In my case, I pre-ordered on Oct 27th, unknown to me the order date was Dec 19th and I received it on Dec 21st.
To my question, has anyone, especially corporate customers, had success ordering AC+ or is this a lost cause? I know that I can still buy directly from Apple but I feel that Rogers should honour the order.