Just a final update from a corporate customer who finally got my iphone X.
Had ordered from both Rogers and Apple. 4 weeks had passed and I already received the one from Apple directly but the Rogers order was still stuck in "per-fulfilment."
Took the unlocked one directly from Apple to the local Apple Store, asked them to take it back and used it as a hardware upgrade for my Rogers line. At first they were willing to oblige, but after they found out I was a corporate customer, they started using every reason under the sun to deny my activation, saying I could only activate it directly with Rogers.
I called it BS and called Rogers Business Line on the spot to ask the agent if that was true. He said BS too and that my account is accessible by the Apple Store, and he also told me there is a special line that Apple Store agents could ring up for this type of issues.
Relayed this info to Apple Store staff, reluctantly they said they are going to try. Right away they are having problems logging into the Rogers system using the iPad app, so they switched to the Rogers web portal using Safari on the iPad, which worked for a while but finally it also had errors. An hour later, they gave up and pulled out a big piece of paper contract to process my HUP manually.
So, for those corporate customers who are still waiting, it might be easier to order one from Apple directly and take it to the store to get one right away. Just be prepared for some wrangling with app and contract issues.
