Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

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I Plan to Stick Around
Posts: 10

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

What model did you order and did you receive an email saying the device is being shipped?.. or did it just randomly show up at your house with no warning?
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Resident Expert
Resident Expert
Posts: 801

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

@Hj9 call rogers and get them to take apple care off of your old device and add it to your new device

 

as an aside, my escalation with apple's AC+ activation department is now complete.  It took 3 business days but I just got the AC+ certificate for my X and it's now showing on my apple profile.  And my AC+ option still shows at $9/month on my rogers account.  

 

I have heard stories of rogers increasing the AC price to $10 and I've also heard that it's been increased to $13.  I have no idea what the truth of that is though.

 

If you're like me and have been waiting like 2 weeks for your AC+ confirmation to come through, put in a ticket with apples applecare activations department and they will sort you out.  



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I Plan to Stick Around
Posts: 10

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

@Hj9 What model/color did you order and did you receive an email saying the device is being shipped?.. or did it just randomly show up at your house with no warning?

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I've Been Around
Posts: 1

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Hi

 

I reserved my iPhone X on Nov 4 and got an email with my order ID to verify it. According to the forum I am supposed to get an email every week to update me on my order. 

 

It has been almost 20 days and I still have not gotten an email to give me any information regarding my order.

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I've Been Around
Posts: 1

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Upgrade phone  with corporate discount

 

I would like to upgrade my phone (iPhone 5 to iPhone 😎 this Black Friday, I have a 30% corporate discount on my 7Go plan. Is it possible to purchase my new iPhone at Best Buy and still keep the same plan + my 30% discount or do I absolutely have to deal with the corporate department from Rogers? Thanks!

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I'm a Trusted Advisor
Posts: 32,019

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Hello @stephanyt

You would need to contact your local Best Buy location and see what the rep will tell you. I remember some accounts we were able to do but some we couldn't.
I'm Here A Lot
Posts: 6

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Hi @Meowmix

 

I ordered my phone through call center about 2 weeks ago, I chatted to day and got sent this when asking about the order

 

''I can see that your order went through and I can see that the status in your account this morning is that the device is ready to be released. I am not sure of the specific date but immedaitely  the phone is shipped. You will receive a confirmation email and the tracking number for the device order''

 

Any idea of what this means in terms of waiting time?

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I'm a Trusted Advisor
Posts: 32,019

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Hello @FelixAmchu

I would say within the next 1-3 business days it should be shipping out. Of course that could change day to day as well.
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I'm Here A Lot
Posts: 6

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Thank you @Meowmix for your dedicated help

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I've Been Here Awhile
Posts: 2

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Have been stuck at 173 for over a week now for the 256GB - silver. 

 

Any idea when the line will move or how much longer I should expect? 

 

The phone was preordered on the 31st.