Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

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I've Been Here Awhile
Posts: 3

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

I would like to confirm if you are upgrading your device to the iPhone X and select "ship to store" option, Rogers reps will open your box and must pay the full frontal fee instead of the device balance $599- etc.. on your next Rogers bill?

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I'm a Trusted Advisor
Posts: 32,079

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Hello @riyaleh

You will need to pay the $600 + tax or whatever the phone price is upfront upon picking up the phone. Also the reps are supposed to open the phones to make sure they do not have any damage or anything and set it up.

However you can tell them not to and open it up your self instead.
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I'm a Trusted Advisor
Posts: 32,079

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Hello @McBoober

Then the store should have it today unless UPS did not pick it up.

Contact the store and see if they have received it.
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I've Been Here Awhile
Posts: 3

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Thank you Meowmix,

 

Is this a new process? I don't recall this being done when I reserved my iPhone 5S, iPhone 6 &  iPhone 6S Plus, where it will always be charged to my bill and I would have the option to pay off the device. I do have a flextab.  

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I Plan to Stick Around
Posts: 19

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

ok Once again rogers rep says if you pick up at store you can be invoiced for the phone. 

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I'm a Trusted Advisor
Posts: 32,079

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Hello @darthrez

You can believe who you want. Unfortunately as users we aren't lying here. The stores will charge you the device price Plus taxes when u upgrade at the store. Many have vouched for this here.
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I Plan to Stick Around
Posts: 19

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Oh I believe you @Meowmix I'm still dumbfounded by them not being able to tell me how I am receiving the device. If it's thru UPS or if it's at store. 

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I'm a Trusted Advisor
Posts: 32,079

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Hello @riyaleh

Yes it started last year. All carriers are doing this now.
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I'm a Trusted Advisor
Posts: 32,079

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Hello @darthrez

Really it's a confusing situation and it seems they are lost too.
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I Plan to Stick Around
Posts: 10

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Since it technically wasn’t reserved do you think it will take months?