Unfortunately for reservations to the store this feature does not work. The ship to store option just ship a phone to the store. Then you would do the upgrade there which would change everything on your account.
They are seeing this because they have done ship to home option. Ship to home option gives u the ability to do the upgrade when pre ordering so u just wait and get the device when it ships out to you. So that's how they are seeing this.
Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!
I ordered right after preorder opened for a 256gb silver and it was “in progress” since last Friday, but still not shipping today. As a business customer I couldn’t tell queue number but it was #365 at first. Very frustrating others (non business) friends have gotten theirs but don’t even have a shipping (to work) number yet 😞 anyone else in same boat?