Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

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Moderator
Moderator
Posts: 2,049

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Good day @chiufam,

 

I am still awaiting validation for your first two inquiries, as I would not want to misinform you, taken into consideration that I have not had a look at your account.

 

If you would like to purchase AppleCare+ through Rogers it has to be bought at the same time as the device (Hardware upgrade).

From the information I was able to gather, you can purchase AppleCare+ from the Apple Retail Store within 60 days of purchase. For further information in regards to that it would be best to validate with them directly.

AppleCare+ coverage is supported strictly by Apple. You can contact them at 1-800-263-3394 or by visiting the Apple store.

 

Hope this helps!

I'm a Senior Enthusiast
Posts: 439

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Anyone that preorder get an email noting that a $20 connection fee credit has been applied to their account? I'm assuming this isn't a goodwill credit
I Plan to Stick Around
Posts: 13

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

@RogersMaude Thank you for the quick response. I'll be waiting for the answer for the first two inquiries.

You say I can purchase the AppleCare+ directly from Apple Retail Store within 60 days, what documents do I need to show them to get it?

Thanks!
I'm a Trusted Advisor
Posts: 32,015

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Hello @nasa25x

A couple of my friends got that email as well. I guess they are waiving that fee due to all the issues
I'm a Trusted Advisor
Posts: 32,015

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Hello @chiumfam

I believe all you need is the contract you got when u did the upgrade. Also Apple will know its been 30 days or less as they check the IMEI / Serial number to make sure.
Moderator
Moderator
Posts: 2,049

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Hi @Lizzybear,

 

I understand how upsetting this must be. Smiley Embarassed

I would like to take a deeper look into this and attempt to resolve this issue for you. 

 

Since addressing this issue involves accessing your account, I’m going to send you a private message from @CommunityHelps.

Please check your messages via the envelope icon which appears in the top right hand side of your screen when you are logged into the forums.

 

RogersMaude

I Plan to Stick Around
Posts: 49

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

@RogersMaude
Okay I'll be looking for your message there. I appreciate your looking into it deeper for me and yes you're right it's super frustrating!
I Plan to Stick Around
Posts: 147

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

@chiufam

 

I purchased AppleCare+ from my local Apple Store last year after I got my iPhone 6 Plus from Rogers and literally all the Apple Store employee required was to look at the phone to make sure there wasnt any damage yet and run the serial number. I didnt need any paperwork with me.

I've Been Around
Posts: 1

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

I pre-ordered a 6S this morning. Got a confirmation e-mail with an order number. Then, this afternoon, I got a voice mail saying rogers needed credit card info. The pre-order process didn't have any place to enter credit card info.

I'm a Trusted Advisor
Posts: 32,015

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Hello @jrfox87

Yeah that is how it works! 🙂