Hello again @Lizzybear,
Thank you for updating the Community.
We are sorry that the order was not properly placed. We appreciate your feedback and we truly apologize for any inconveniences this matter may have caused.
New here and I don't plan to read through 80 pages of post to see if it's been addressed..
On the reservation system, it only show 6S+ models, and I want a 6S 64 GB version. How do reserve this specific model?
If I log into MyRogers and choose Device Upgrade, I see a 6S 64GB available for Pre-Order, but that option seems to force me to pay now and change my plan now, which I don't want to do until I actually get the phone.
@RogersMaude It has been asked many times why the 6S 64Gb or 128Gb any color phones are NOT available on the Reservation System without any real explantion why. I had to Pre Order for two 6S 64Gb phones and pay Rogers up front on my account to hopefully reserve them when September 25 rolls around and Apple launches them. The reservation system if it worked would have allowed me to pay for it when I get it in my hand on that day or close to it, not today.
I believe that Rogers prefers the Pre Order process and therefore removed the more popular 6S version of the iphone to eliviate the big rush that occurs in the Rogers retail stores, especially when they are trying to activate the new reserved phones which took forever since the computer system grinded to a halt. Also by Pre Ordering you are required to address your wireless plan at the time of the Pre Order to ensure Rogers puts you in an approved Share Everything Plan. I got nailed on that in the store when I reserved last Fall for one Iphone 6 and had it subsidised and then all my Family plan phone plans had to be upgraded as well for an additional $10 per phone. If I wanted the phone I had no choice to increase my Family Share everything plan a that time. Was not happy.
So I think this is all by design to pad the pockets of Rogers as well as eleviate the retail store rush when given the only option to Pre Order. Which can be delivered to your home whenever Rogers feels like releasing inventory and getting you into a more expensive plan. I bet I won't see these phones until October 25.
Have any business account users been able to successfully do a hardware upgrade on the rogers direct website? The harware only (full price) option seems to go through successfully, but the HUP option gives me the message "We are not able to process your reservation online. To reserve your iPhone please contact your Rogers Business Specialist..."
Hello again @Lizzybear,
Can you try to submit a reservation for the device of your choice?
You can access the Reservation System at www.rogers.com/reserve/
All variations of the iPhone 6s and 6s Plus will eventually be available for reservation.
But I believe the iPhone 6s, including the one you are currently interested in, are.
If you are unable to submit the reservation request we might have to wait until the pre-order is cancelled first.
Keep the Community updated!
Good day @nickjj,
Thank you for your post.
We appreciate your feedback and we will bring it to the attention of the appropriate party for review.
I understand your concerns and we are sorry you are feeling this way.
All variations of the iPhone 6s and 6s Plus will eventually be available for reservation however the below models will be available for pre-order first:
We apologize for the inconveniences.