Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

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I've Been Here Awhile
Posts: 3

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

I reserved a 6S plus 128g gold on 18th September. My position has been 9th since then. It is a corporate number. I called customer service and they couldn't find my reservation. It is very bad experience.

Retired Moderator RogersAliciaG
Retired Moderator
Posts: 235

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

@Gordon78

 

I am sorry to hear of this Bad Experience.  Smiley Sad

I would like to help make this a better experience for you.

I just want to confirm was this a Reservation or Pre-order?

 

Regards, 

 

RogersAliciaG

 

 

I've Been Here Awhile
Posts: 3

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

I think it is a reservation as I made it through the Rogers.com reservation system. 

Retired Moderator RogersAliciaG
Retired Moderator
Posts: 235

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

@Gordon78

 

When you access the reservation system, on the same line you made your original reservation does it provide you with an option to reserve a device or a reservation status?

 

Regards,

RogersAliciaG

I've Been Here Awhile
Posts: 3

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Alicia, thanks for offering help! 

 

It shows "Reserved device IPhone 6s plus 128G gold" , Positon 9, status "open". I am not sure if that answers your question.

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I Plan to Stick Around
Posts: 10

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

so has anyone's business reservation actually changed? Mine's still the same pretty much since launch day with the exception of moving a spot every 3 or 4 days (I'm guessing people cancelling).

 

#78 of 254

128gb 6S SG

 

At this rate I probably won't even get it before Christmas.

I Plan to Stick Around
Posts: 18

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Mine has gone down only 10 since I put in my reservation. I'm stuck at #27 of 100 or so for 6S+ Gold 64gb. My order status is "In Progress - Pre Fulfillment". I can't even access my reservation online because apparently my account doesn't exist and they won't help me about it.
I'm a Trusted Advisor
Posts: 31,997

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Hello @Gordon78

That is why the customer service rep could not find it. The call center reps have no access to your reservation as its a self serve. You just need to wait for Rogers to get more devices in Smiley Sad
I'm a Trusted Advisor
Posts: 31,997

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Hello @jsonx

When you do a online reservation, you will be able to log in & view it. How did you do yours?
I've Been Here Awhile
Posts: 3

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

I ordered an iPhone 6s Plus 16gb space grey model through York Region corporate and cannot figure out my position in line. I ordered on September 23rd, how long should I expect my phone to come in, and any help on the reservation?