You could try the Rogers live chat too. In my experience it's much faster there and the last time I had trouble with getting a deal honored, I called Rogers over the phone 5-8 times, each them they tried not to honor it or offered me an alternative. However when I went on Rogers live chat to speak with a manager there, they saw the ID iteraction # and immediately apologized to me, went ahead to honor it with no questions or anything. Took like maybe 3-5mins max.
Wow, 1 spot lower for both phones at 47 and 50, open
64GB Rose Gold iPhone 6S Plus